Field Service Engineer/Southern Arizona

Location:

This role will cover the Southern Arizona region including Tucson South Phoenix and nearby cities.

Position Summary
Under remote supervision Advanced Sterilization Products Field Service Engineer I is responsible for
providing customer service solutions related to installation and validation of new ASP systems planned
and corrective maintenance of installed ASP systems improving system utilization of installed systems
and supporting lifecycle management activities in assigned accounts for all products distributed or
supported by Advanced Sterilization Products.

Duties and Responsibilities
Under remote supervision and in accordance with all applicable government laws regulations and ASP
policies procedures and guidelines this position:
Partners with sales and clinical education field team to deliver customer-focused high value
business solutions that drive customer loyalty and sustain ASPs install base. Able to work as a
part of a cross-functional work group.
Manages all responsibilities of primary territory including compliance and documentation requirements.
Performs the installation operation planned maintenance repair and modification of ASP systems within
assigned territory.
Performs preventive maintenance and documents performance and maintenance records on equipment.
Work with leadership and customers and scheduling personnel to schedule all aspects of technical / service
work required to support all products supported and serviced by Advanced Sterilization Products technical
service division.
Provides support and responds to customers related to critical service.
Determines cause(s) troubleshoots and performs corrective action as required.
Completes all assigned training and documentation requirements within assigned due dates.
May advise and assist in affecting design changes to improve equipment efficiency quality and/or reduce
cost of operation.
Devises project plans for the installation-planning phase of new equipment.
Manages customer expectations on a regular basis before & after various interactions to ensure customer
satisfaction.
Completes all activities within the Service System through daily updates and documentation.
Completes all processing of RMA returns to support individual usage of supporting parts and equipment.
Manage personal trunk inventory and complete required audits to support thereof.
Provides guidance to Customers to include hospital Biomedical engineers along with Field Service
Technicians and/or Representatives and assists when customer issues arise.
Provides feedback/suggestions for design improvement opportunity.
Beta site support/installation. Performs other duties assigned as needed.
This position requires on-call responsibilities including weekend call coverage on a rotating basis.

Qualifications
Education:
High School or Equivalent
Associates Degree
Bachelors Degree
Masters Degree
PhD Degree
Other: Minimum of 3 years of related work experience with Associate Degree.
Years of Related Experience:
Minimum of 5 years of experience in customer support/customer relations/technical support.
Minimum of 2 years customer service experience.
Minimum of 3 years of experience in a Field Service environment preferably in the electronics or medical device
industry or minimum of 3 years of experience as a Biomedical Engineer in a hospital environment.
Knowledge Skills Abilities Certifications/Licenses and Affiliations:
(Include any required computer skills regulatory knowledge certifications licenses languages cognitive and behavioral abilities etc.)
SKILL SETS:
Demonstrate excellence in providing customer service.
Highly motivated to achieve top level customer satisfaction in all accounts.
Ability to perform successfully in a matrix/team environment utilizing excellent verbal and written
communication time management and teamwork skills.
COMPUTER SKILLS:
Experience using office based and customized computer programs/applications for territory management
and administrative activities.
Basic knowledge of office-based computer programs such as Word Excel and Access and their
application in administrative activities.
Knowledge of service systems.
JOB EXPERIENCE:
Knowledge of inventory management practices to maintain and account for parts inventory.
Basic understanding of business practices processes and associated costs of managing primary territory.
Knowledge of calibrated tools.
PREFERRED KNOWLEDGE SKILLS AND ABILITIES
4 years of work experience in a related Medical Device industry.
Experience working in a field service environment. MCP certification or equivalent.
Microsoft A certification or equivalent computer hardware certification.

External Interactions
Home office (10%) and hospital/surgery center environments (90%).
Must be able to travel overnight locally regionally and nationally as needed

Physical Requirements

The physical demands identified are representative of the physical requirements necessary for an employee to
successfully perform the essential functions of this job. Reasonable accommodation can be made to enable
people with disabilities to perform the described essential functions of this job. While performing the
responsibilities of this job the employee may be required to talk and hear.
While performing the responsibilities of this job the employee is required to talk and hear. The employee is often
required to sit and use their hands and fingers to handle or feel. The employee is occasionally required to stand
walk reach with arms and hands climb or balance and to stoop and kneel. Vision abilities required by this job
include close vision.
Able to lift 80 pounds to a height of four (4) feet; operate company vehicles; sitting/driving for long periods of time;
excessive standing bending and stooping; frequent air travel 50% of the time.

Work Environment
Travel on the Job: Up to 50% Domestic
Scheduled Work Hours
On Call (Call in for Work)
Approximate Position Requirements
Standing: Up to 50%
Kneeling: 10-20%
Sitting: Up to 30%
Walking: 10-20%
Additional Work Environment Requirements
Visit customer sites. Work requires significant local travel and may require occasional overnight travel and
weekend and/or evening work.

Environmental Health and Safety
All managers and employees shall proactively support ASPs Environmental Health and Safety (EHS) Policy by
providing the necessary resources and giving equal emphasis with other functions such as production and
quality. It is the duty of every manager and employee to:
Ensure implementation of safety and environmental procedures guidelines and standards.
Evaluate employee compliance and enforce established safety and environmental procedures and rules.
Create a safe work area environment recognize safe activities and reward good safety performance.
Provide training to employees when:
Hired
Transferred
New substances processes procedures or equipment are introduced to the workplace and represent a
new hazard
Measure safety performance and hold persons accountable for activities and results.
Ensure that incidents are investigated to determine root cause and that corrective actions are taken.
Ensure employees wear required protective equipment.
Ensure EHS inspections are conducted monthly and corrective actions are implemented.
Occupational Hazards
Ergonomic Risk: Moderate
Reproductive Health Risk: No Concern
Machine Operation
Electrical Hazards
Hazardous Chemicals/Fumes
Bloodborne Pathogen
Biohazards (BBP and parts of LAH)
Powered Industrial Vehicles (PIV) Operation
Company Vehicle
Lifting Requirement
Heavy using assistance (50 lbs)
Ground to knees
Ground to Waist
Ground to Shoulders
Waist to Shoulders
Repetitive Hand Motions
Twisting Motion
Computer Entry
Simple Grasp
Fine Manipulation

Compliance
All employees have a duty to comply with applicable laws regulations standards ASP policies and procedures.
This job description is intended to convey information essential to understanding the scope of this position and it
is not intended to be an exhaustive list of skills efforts duties responsibilities or working conditions associated
with the position. Employees are required to follow any other job-related instructions and perform job-related