Senior Associate - Resource Analyst
Senior Associate - Resource Analyst
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Job Description
At EY were all in to shape your future with confidence.
Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
Senior Associate - EM Retain Administration
As part of our EY-Assurance Team you will be working to ensure effective resource scheduling on scheduling tools considering resource management guidelines processes and protocols
The opportunity
Were looking for candidates who can work with us as Experience Management (EM) POC for assigned SET(s)/industry/sector teams to ensure timely execution of resource scheduling activities and deliver highest quality scheduling support while meeting deployment timelines.
Ticket management & QA including:
- Handle and resolve tickets efficiently through expert utilization of RM Hub SharePoint.
- Conduct Quality Assurance reviews for team members to minimize understanding gaps.
- Support team members in meeting SLAs contributing to reduced errors and improved Turnaround Time.
- Oversee first level escalation management for the aligned team and incorporate best practices as part of continuous learning and application.
- Data Management and Reporting including:
- Monitor and ensure thorough data cleansing process.
- Uphold adherence to report timelines.
- Ensure the timely completion of all assigned activities by the team members.
Collaboration and Support including:
- Collaborate effectively with the Technology Enablement & analytics team (TE&A) by providing support for any new additional tasks.
- Maintain open communication channels to facilitate seamless collaboration with stakeholders.
- Support in team development oversee team workload and ensure well-being.
Accountable to
- Supervising Associate
- Coaching and developing/Indirect line management
- Associate RMT member on understanding of RM hub SharePoint ticket reporting context and provision of insightful information
Skills
- Minimum of 3 years of experience in Retain and reporting.
- Proficiency in Retain MS Excel MS Office and basic knowledge of Power BI.
- Programming Skill - Python
- Experience with Retain reporting.
- Strong communication and stakeholder management skills.
- Excellent teaming and interpersonal skills.
- Positive attitude and ability to excel under tight timelines.
What we look for
- A Team of people with commercial acumen technical experience and enthusiasm to learn new things in this fast-moving environment
- An opportunity to be part of a market-leading multi-disciplinary team in the only integrated global assurance business worldwide.
- Opportunity to work with EY GDS Assurance practices globally with leading businesses across a range of industries
What we Offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina China India the Philippines Poland and the UK and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.
- Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
- Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.
EY Building a better working world
EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.
Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.
Required Experience:
Senior IC
Employment Type
Full Time
