Service Information Specialist
Service Information Specialist
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Job Description
Career Area:
Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
OurProduct Support and Logistics Division (PSLD)is one of the most innovative divisions within PSLD as within all of Caterpillar our priority is ourcustomers and helping them build a better world. We touch nearly everyelement of the services value stream. PSLD is responsible for Aftermarket Parts DistributionofCat Parts Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities technology and operational excellence.
Werecommittedtoour customers who build a better world with our products services and solutions. We understand andshowthevalue of why they should always choose us.
Were exploring new ideas and opportunities innovatingto discover the breakthroughs necessary for tomorrows growth.
Through it allweareone team creating and delivering world-class components and solutions superior to the more about theCaterpillarExperience.
Job Summary:
As a Service Information Specialist at Caterpillar you will develop and electronically author service information for delivery via SIS 2.0 to dealers and customers worldwide. This technical authoring role will also be responsible for all procurement-related activities for the Mechanical Lab and the broader Global Service team when needed.
What You Will Do:
Produce Disassembly and assembly information that has a positive impact on safety efficiency and profitability of dealer service operations.
Utilize the Caterpillar Authoring (ACM) system to develop and electronically author a variety of service information types used to service Caterpillar equipment.
Document the disassembly and assembly of Caterpillar equipment.
Lead and train employees in all safety and contamination control processes used in the Caterpillar Mechanical Lab
Employ the use of 3D models and engineering information to develop service information.
Conduct complex research of engineering information and product service requirements in a timely and accurate manner.
Collaborate with product groups to ensure accurate service information for each NPI program
Utilizes interfaces for different delivery media; integrates text graphics and hyperlinks as needed.
Ensures all service information and/or data is created accurately participates in process improvement efforts and follows information standards.
Train and mentor new employees
Develop and participate in service information videos published to Channel One
Additional Information:
This position is required to be on-site to effectively support the organization.
This position may require up to 10% of working time travel.
What You Have:
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Data Gathering & Analysis: Knowledge of data gathering and analysis tools techniques and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion goal or judgment.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting: Knowledge of techniques roles and responsibilities in providing technical or business guidance to clients both internal and external; ability to apply consulting knowledge appropriately.
Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
What Will Set You Apart:
Advanced Technical writing and service information (ACM) experience.
Previous experience developing/validating Disassembly and Assembly service procedures.
Extensive operation diagnostic and service repair experience across Caterpillar product lines.
Demonstrated leadership and/or mentoring experience.
Strong organization and time management skills/delivering on commitments.
Extensive PRWB experience and strong print reading skills.
Competent use of 3D models to develop and illustrate field service procedures.
Previous dealer/customer experience.
About Caterpillar
Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.
Thisemployer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specificemployer such as H L TN F J E O. As a global company Caterpillar offers many job opportunities outside of the can be found through our employment website at Pay Range:
$87480.00 - $131280.00Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility terms and guidelines. This is a summary list of benefits.
Medical dental and vision benefits*
Paid time off plan (Vacation Holidays Volunteer etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part-time employees
This position requires working onsite five days a week.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer such as H L TN F J E O. As a global company Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at Dates:July 29 2025 - August 12 2025Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
