drjobs Delivery Operations Lead

Delivery Operations Lead

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Job Location drjobs

Athens - Greece

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Date Posted:

Country:

Greece

Location:

Athens


Role Overview
As the Delivery Operations Lead for the Greece & Cyprus Operating Area (OA) you will be responsible for overseeing all aspects of Delivery Operations (DO) ensuring that services are executed efficiently on time and to the highest quality standards. This includes managing day-to-day operations while driving continuous improvement across teams.

Delivery Operations Scope

The Delivery Operations function plays a critical role in supporting the Sales Representatives and Field Organization by ensuring the efficiency and reliability of key administrative and operational processes. This role is responsible for maintaining the robustness of workflows and enabling smooth day-to-day execution across the following areas:

  • Sales and Field Support: Manage and streamline administrative tasks to support sales and field teams ensuring alignment and responsiveness.

  • Booking Governance: Oversee booking processes to ensure accuracy compliance and timely execution.

  • Technical Sales Support: Provide operational assistance to technical sales activities including documentation and coordination.

  • Documentation Management: Ensure proper handling storage and accessibility of all relevant sales and field documentation.

  • Field Asset Management: Track and manage field assets to support operational readiness and efficiency.

  • Subcontractor Management: Coordinate and oversee subcontractor activities to ensure quality and compliance with company standards.

  • Customer Care Center & Otisline: Lead and manage customer service operations ensuring high-quality support and responsiveness through the Customer Care Center and Otisline platforms.

Key Responsibilities

  • Lead and Develop the Team: Manage the DO team within the OA acting as the main escalation point. Inspire performance provide coaching and foster a culture of accountability and growth.

  • Drive Operational Excellence: Oversee workflows and resource allocation to ensure efficient high-quality service delivery. Monitor performance and support continuous improvement.

  • Ensure Customer Satisfaction: Promote a customer-first mindset and resolve escalated issues promptly to maintain service excellence.

  • Optimize Processes: Contribute to process design improvement and harmonization to enhance operational efficiency.

  • Collaborate Across Functions: Build strong partnerships with Sales Field COEs (Center of Excellence) and the OU DO leader (Operating Unit Delivery Operations) to align efforts and drive shared objectives.

Qualifications & Key Competencies

  • Education: Technical degree university degree is a plus.

  • Leadership: Proven experience managing projects and teams in shared services or similar operational environments. PMP certification is a plus.

  • Analytical & Process-Oriented: Strong problem-solving skills with a focus on process improvement and operational efficiency.

  • Communication: Excellent interpersonal and stakeholder management skills.

  • Tech Fluency: Comfortable with digital tools and automation technologies.

  • Agility: Adaptable change-oriented and effective in ambiguous environments.

  • Language: Fluency in Greek and English required.

  • Mobility: Willing to travel up to 20%.

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 69000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

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Employment Type

Full-Time

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