Help Desk Analyst 1
Help Desk Analyst 1
Posted on :
29-07-2025
Employer Active
1 Vacancy
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Job Description
Job Title - Help Desk Analyst 1
Onsite Only
Interview Process - Online Meeting
Hardware Dell Laptops / desktops
Software MS O365 Adobe Acrobat ServiceNow
- Customer service skills are very important.
- Technical troubleshooting skills a must
- Ability to communicate both oral and written.
Years of Relevant Experience: 1 to 3 years field experience
Job Summary:
- Provide technical assistance support and advice to end users for hardware software and systems.
- Provide hands-on technical assistance to business and technical users.
- Investigate and resolve computer software and hardware problems of users.
- Serve as a contact for level 1 support.
- Serve as a contact for users having problems using computer software hardware and operating systems
- and escalates as necessary.
- Determine whether problem is caused by hardware software or system.
- Answer questions applying knowledge of computer software hardware systems and procedures.
- Talk with technical and non-technical co-workers to research problem and find solution.
- Asks user with problem to use telephone and participate in diagnostic procedures using diagnostic.
- software or by listening to and following instructions.
- Experienced with a variety of call-tracking software and systems.
- Reads trade magazines and engages in independent study to maintain current industry knowledge.
- Follow quality standards and displays strong customer service skills.
- Ability to work in a team environment.
- Complete assigned tasks.
- Strong communication skills; both written and spoken
Employment Type
Full-time
Key Skills
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