Customer Account Representative
Customer Account Representative
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Job Description
Job Description
We are currently seeking a Customer Account Representative to join our team in Charlotte NC. This role is responsible for managing and supporting customer accounts addressing inquiries resolving issues and ensuring overall client satisfaction. The ideal candidate is detail-oriented professional and thrives in a fast-paced environment.
Responsibilities
Serve as the main point of contact for assigned customer accounts
Respond to customer inquiries and resolve complaints promptly and professionally
Maintain accurate records of customer interactions and transactions
Build and nurture long-term relationships with clients
Assist in account setup order processing and service coordination
Monitor account status and ensure contract compliance
Collaborate with internal teams to improve customer experience
Provide reports and feedback on customer trends and concerns
Qualifications :
Qualifications
Bachelors degree in Business Communications or related field preferred
13 years of experience in customer service account management or a similar role
Excellent communication and interpersonal skills
Strong organizational and problem-solving abilities
Proficient in Microsoft Office Suite (Excel Word Outlook)
Ability to work independently and as part of a team
High attention to detail and customer-focused mindset
Additional Information :
Benefits
Competitive salary: $63000 $69000 annually
Opportunities for professional growth and advancement
Comprehensive health dental and vision insurance
Paid time off and holidays
Ongoing training and development programs
Supportive and inclusive work environment
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
