Customer Account Representative
Customer Account Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description
We are seeking a dedicated and proactive Customer Account Representative to join our team in Boston this role you will serve as the primary liaison between our clients and internal teams ensuring the highest level of satisfaction and service. This is an excellent opportunity for someone with strong communication skills and a passion for client relations to grow within a dynamic and fast-paced environment.
Responsibilities
Serve as the main point of contact for a portfolio of client accounts
Build and maintain strong long-lasting client relationships
Resolve customer inquiries and concerns in a timely and professional manner
Collaborate with internal teams to deliver tailored solutions
Analyze client feedback and provide actionable insights
Track account metrics and report on client satisfaction and retention
Ensure contract and service agreement compliance
Qualifications :
Qualifications
Bachelors degree in Business Communications or related field
13 years of experience in account management customer service or client relations
Strong organizational and multitasking abilities
Excellent verbal and written communication skills
Problem-solving mindset with a customer-focused attitude
Proficiency in Microsoft Office Suite and CRM software
Additional Information :
Benefits
Competitive salary ($63000 - $67000 per year)
Professional development and growth opportunities
Paid time off and holidays
Comprehensive health dental and vision insurance
Retirement savings plan with company contribution
Dynamic and supportive work environment
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
