Application Support Specialist – Investments Technology

• Permanent Position 
• Experience in Investment or Super industry essential 
• Great company culture in an Hybrid work environment

Established in 1988 Rest is one of Australias largest profit-to-member superannuation funds.

We support nearly two million members with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super theyre more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours we want to Be Daring Keep it Simple Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

The Rest Investments Team is undergoing significant transformation as we pursue our goal to be the leading Investment Team in the Australian superannuation industry with a strong member focus and superior investment performance 

This is an exciting role providing specialist support as we continue to implement new technology platforms and applications to support us in achieving our goal. The Application Support Specialist will support the business using a suite of Investment-specific applications such as Charles River IMS FactSet Bloomberg S&P iLevel and other applications. 

Working within an existing team and the wider business the Application Support Specialist will deliver expert support for Rests investment applications. The primary focus will be on platforms such as Charles River IMS iLevel (for Private Markets) and other systems within our expanding investment technology ecosystem. 

The ideal candidate will play a crucial role in ensuring the reliability performance and functionality of our investment technology platforms and involves providing technical support troubleshooting issues and collaborating with various internal and external vendor teams. 

Specialist Application Support 

• Develop and maintain strong working relationships with key technology vendors (e.g. State Street/ Charles River Development S&P FactSet Bloomberg Snowflake) ensuring efficient issue resolution and delivery of services. 

• Provide expert-level support and ongoing maintenance for core investment platforms including Charles River IMS FactSet Bloomberg iLevel and other applications across the investment tech and data ecosystem. 

• Respond to business inquiries production issues and BAU change requests in line with SLAs ensuring high service standards and adherence to internal processes. 

• Collaborate with vendors and internal teams (investment operations compliance risk data governance and enterprise) to drive timely resolution of issues and maintain a high level of service satisfaction. 

• Proactively identify potential system risks or disruptions escalate unresolved issues appropriately and formulate clear remediation or workaround plans in collaboration with stakeholders. 

• Coordinate with internal security teams to ensure application access controls and permissions remain aligned with governance and compliance requirements (e.g. CPS 230 CPS 234). 

• Support disaster recovery (DR) testing enhancements to business and technology continuity procedures system stability checks and ongoing governance activities in alignment with CPS 230 and other applicable regulatory or industry standards. 

Incident and Problem Management 

• Lead the triage escalation and resolution of incidents to minimize downtime and maintain application availability. 
• Support root cause analysis and implement corrective actions to prevent recurrence of recurring issues. 

• Participate in incident post-mortem reviews and contribute to continuous improvement of monitoring and alerting strategies. 

Technology Change Release and Transition to BAU 

• Drive the adoption and transition of new or enhanced investment technology systems from project to BAU including application and user onboarding knowledge transfer and system handover documentation. 

• Support user training and change management activities to improve system understanding and business engagement with new functionalities. 

• Participate in project working groups to represent application support interests and help shape operational readiness plans for upcoming releases. 

• Collaborate with business analysts developers and vendor implementation teams to validate changes against requirements and ensure fit-for-purpose outcomes for BAU changes and/or production fixes 

• Actively work with the testing team in resolving environment-related issues and ensure test cases accurately reflect functional and technical requirements. 

Documentation and Continuous Improvement 

• Maintain support models application inventories SOPs user guides and technical runbooks to ensure support continuity and audit readiness. 

• Identify and recommend opportunities to improve support processes automation and knowledge base to reduce manual effort and enhance incident response times. 

• Contribute to performance and usage reporting across platforms to help inform capacity planning vendor management user access reviews management oversight and optimization efforts. 

Qualifications :

Qualifications

• Tertiary or relevant qualification in Information Technology Finance Engineering or a related discipline. 
• Minimum 5 years of hands-on experience in application support across front middle and back-office investment systems. 

Required experience understanding or credentials including:.

• Proven experience supporting core investment platforms such as Charles River IMS BlackRock Aladdin SimCorp Dimension and Investment data solutions e.g. Snowflake or similar systems within an asset owner asset manager or superannuation fund environment. 

• Strong familiarity with incident and service management tools (e.g. ServiceNow JIRA Confluence) and experience operating within an ITIL-aligned service delivery framework. 

• Understanding of integration architectures API ecosystems and cloud-based infrastructures (e.g. SaaS Azure AWS). 

• Working knowledge of SQL Python and VBA/Macros with experience handling investment data extraction and analysis.

• High attention to detail strong customer service orientation and the ability to work collaboratively within a cross-functional team. 

• Strong verbal and written communication skills with the ability to interact effectively with both technical and business stakeholders. 

• Adaptability and resilience to work in a fast-paced evolving environment often involving shifting priorities and tight deadlines. 

Desirable: 

• Working knowledge of R C# or scripting tools (e.g. PowerShell Power Automate) to support automation and diagnostic tasks. 

• Familiarity with data visualization platforms (e.g. Power BI Tableau) and reporting solutions for operational and performance insights. 

• Awareness of relevant APRA and ASIC regulatory standards (e.g. CPS 230 CPS 234) and how they apply to investment systems operational resilience and cybersecurity. 

• Exposure to database management data warehousing and ETL/data integration techniques common in investment tech environments. 

Additional Information :

Our benefits have been designed so you can tailor your experience with us and include:

• Personal and professional development opportunities 
• Hybrid working 
• Purchase leave scheme and gender neutral 16 weeks paid parental leave 
• Super Contribution Continuation for 12 Months of parental leave 
• Linkedin Learning 
• Income Protection Insurance 
• Rest Excellence awards (peer recognition awards based on Rests values and behaviours) 
• Rest Stops - meeting free breaks 

If you share our values believe you can help make a difference for our members and want to be part of a leading superannuation fund with a Super culture please click Apply Now.

Rest is committed to creating a flexible work environment and culture that embraces diversity equity and inclusion - where people feel welcome safe to be themselves and inspired to do their best.

We value the different backgrounds lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages cultural backgrounds faiths gender identities sexual orientations and thinking styles. This includes people with disability neurodiverse individuals Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.

Please note only people with the right to work in Australia will be considered.

*Funds under management as at 30 June 2024. Rest is recognised as a Responsible Investment Leader by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022.

Remote Work :

No

Employment Type :

Full-time