Service Desk Technician
Service Desk Technician
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Salary Not Disclosed
1 Vacancy
Job Description
AZZ has an exciting opportunity for a Service Desk Technician at our St. Louis facility. Reporting to the Service Desk Manager you will support day to day IT operations.
Duties and Responsibilities
- Clearly communicate technical subjects and instructions to non-technical audience both in person and over the phone.
- Manage user requests for support within time constraints defined by a service level agreement (SLA).
- Document research identify and attempt to solve technical problems on initial call and/or triage where appropriate for resolution.
- Give users a feeling of personalized service and a quick and thorough resolution.
- Perform basic technical support on endpoints (e.g. hardware configuration network connectivity security VPN Terminal Services).
- Perform general maintenance tasks; troubleshoot and repair computer systems and peripheral equipment throughout the organization.
- Escalate service requests with management vendors and more senior technical resources as necessary to resolve problems.
- Image desktop and laptop computers.
- Ships and receives displays computers network equipment and related materials.
- Manage inventory of replacement parts equipment and software licenses.
- Use an ITIL based work order tracking system.
- Plan and manage travel to field offices for onsite maintenance.
- Follow standard policies and procedures where documented.
- Inventory and securely destroy decommissioned data storage devices.
- Produce training materials and teach users in person and using remote collaboration tools.
- Other duties as assigned by the Service Desk Manager.
Qualifications :
- 5 years of experience in an end-user technical support role with more than 500 Windows workstations.
- Excellent communication and people skills.
- Problem-solving analytical and team-working skills.
- Must be able to lift 50 lbs. unassisted.
- Must be able to travel internationally.
- Must be able to travel via airplane.
- Must have a valid drivers license.
- Must be willing and able to climb a standard 8 ft ladder.
- Must be able to communicate effectively in English.
- Experience working a standard service desk ticketing system.
- Experience answering incoming phone calls in a bullpen environment.
- Experience using multiple remote connection tools i.e. Remote Desktop SCCM Remote Control GoToAssist.
- Experience with video conferencing and collaboration tools ie Microsoft Teams Zoom.
- Experience with User Management and Device Management inside Active Directory.
- Experience configuring VoIP phones.
- Experience supporting MFA.
- Experience creating job requirements for an outside contractor remote hands to perform.
Minimum Education
- Associates degree required.
- Technical Support Certification (e.g. MCSA A CCNA) required
- Equivalent combination of education certification and experience will be considered.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
#LI-Onsite
We are an Equal Opportunity Employer.
AZZ Inc. is a Drug Free Workplace
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
