Senior Telecom Engineer (with Ribbon Experience)

Join us in revolutionizing customer experiences with our client a global leader in cloud contact center software. We bring the power of cloud innovation to enterprises worldwide empowering businesses to deliver seamless personalized and joyful customer interactions.

About the Team:
The Voice Client team plays a critical role in delivering high-quality voice call capabilities for advanced call and contact center solutions. We are dedicated to providing seamless connectivity crystal-clear audio and superior reliability to enhance customer engagement. Our work directly influences the experience of millions of users globally making voice communication smarter faster and more resilient.

About the Role:
We are seeking a Senior Telecom Engineer to who will play a vital role in delivering high-quality voice call capabilities for advanced call and contact center this position you will serve as the technical expert responsible for designing deploying and maintaining our clients global voice infrastructure.
The ideal candidate will have deep expertise in VoIP/SIP technologies telecom carrier connectivity and Ribbon (Sonus) SBCs along with strong hands-on experience in troubleshooting complex network work will directly impact the experience of millions of users worldwide making voice communication smarter faster and more resilient.

Responsibilities:

• Collaborate with customer telecom and IT teams to deploy customized solutions and troubleshoot issues.
• Build and maintain SIP Trunk connectivity with customers and carriers including interop sessions and activations.
• Provide operational support for the telecom network analyze incidents and implement preventive measures.
• Serve as an escalation point for critical alerts from SBCs and deliver root-cause analyses for outages.
• Manage telecom service providers and vendors and oversee hardware/software deployments and new service rollouts.
• Develop testing plans create technical documentation and maintain SOPs for recurring tasks.
• Mentor junior engineers in troubleshooting and managing complex service issues.
• Understand product capabilities limitations and contribute to continuous improvements.

Qualifications :

• 5 years of telecom engineer experience with VoIP/SIP voice applications.
• Strong knowledge of voice/data communications (SIP TCP/IP MPLS) VoIP protocols (H.248 G.711 G.729 WebRTC) and security (TLS IPSEC ACLs).
• High level knowledge of VoIP principles protocols and CODECs such as H.248 SIP G.711 G.729 WebRTC MPLS VPN UDP RTP MTP etc.
• Experience with international routing (ITFS iDID) and telephony design for high availability (99.99% SLA).
• Hands-on experience with Softswitches SBCs (Sonus/Ribbon AudioCodes) SIP proxies and media servers (AudioCodes IPM-6310 FreeSWITCH).
• Skilled in Wireshark Empirix and RTP stream analysis (MOS Jitter Latency Packet Loss).
• Ability to design troubleshoot and maintain complex global voice networks.
• Strong organizational skills and experience implementing telecom architecture changes in lab and production.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package including health insurance language courses and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.

Remote Work :

No

Employment Type :

Full-time