What youll do (responsibilities)
At the moment this role is focused on:
- Design build and maintain backend services and APIs that power support handover and specialist experiences.
- Build systems to intelligently route users to the right help channel (e.g. chat email specialized teams) based on context location language and product signals.
- Work closely with product design and operations stakeholders to deeply understand user and specialist needs.
- Optimize performance reliability and observability of our support systems.
- Lead technical discovery design reviews and architecture planning for high-impact projects.
- Mentor engineers and promote a high standard of engineering excellence across the group.
Qualifications :
What were looking for
Youre probably a match if:
- Strong backend development experience ideally with Java or similar languages.
- A systems thinker you understand how to build reliable maintainable and scalable distributed systems.
- Experience working with service-to-service APIs data enrichment pipelines or intelligent routing systems is a strong plus.
- A product mindset you think beyond the code and care deeply about the user experience both for end-users and internal support specialists.
- Proven ability to lead projects end-to-end and collaborate cross-functionally with engineering product and operations teams.
- Experience in support platforms workflow orchestration or customer-facing systems is beneficial but not required.
Additional Information :
What the candidate will learn and how will they develop at Canva
- The opportunity for growth is huge creating company-wide solutions and seeing them through long-term.
- Youll be able to work in a fast-moving environment and see how your ideas work at scale.
- We want this to be a mutually rewarding relationship so well support your growth and development throughout your time at Canva.
Remote Work :
Yes
Employment Type :
Full-time