Open Jobs Stage Experience and Services Manager, Stores

At Sephora beauty is about feeling seen valued and empowered individually and collectively. It is connecting deeply with others celebrating diversity and inclusivity unlocking your potential and making a difference every day. Together we belong to something beautiful.

Job ID: 269813
Store Name/Number: BC-Central City (1646)
Address: 10153 King George Blvd Unit 306 Surrey BC V3T 2W1 Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular

Youll love working here
As the Manager Client Services & Experience you will be responsible for managing all aspects of the sales experience and all services classes and events in a specific Sephora store location. You will be accountable for the development of all Beauty Advisors and Paid Services Beauty Advisor (PSBA) teams who deliver client service in the Makeup Skincare Haircare and Fragrance departments within their store and for leading the team to achieve and exceed company addition you will:

• Training & Development. Execute Beauty Advisor training for all new hires as well as for existing Beauty Advisors. Facilitate Welcome to Sephora and Sephora 101 training sessions whenever possible.
• Passionate about Clients. Ensure the timely response to all client feedback for the store. Action all client- related issues/feedback from Sephoras client feedback tool (Medallia) the client service hotline or through direct feedback from clients. Regularly act as the Client Experience Lead (CEL) within the store. Engage with Beauty Advisors and clients on-stage whenever possible.
• Talent Champion. Communicate team hiring needs to the Talent & Business Operations leaders and participate in the hiring process for all roles on their teams. Manage the interviewing/hiring process for all direct reports. Support the stores hiring needs as needed. Utilize the My Sephora Career (MSC) system as needed to source select and hire candidates.
• Entrepreneurial Spirit. Understand store goals opportunities and trends and ensure the Beauty Advisors are aligned with each.
• Employee Engagement. Demonstrate our Sephora values of Passion for Client Service Innovation Expertise Work-Life Balance Respect for All Teamwork & Initiative.

Wed love to hear from you if

• You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
• You have exceptional leadership and influential skills.
• You have proven ability to lead and build top performing teams.
• You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
• You have flexible availability to work during peak retail hours such as nights weekends and holidays.

While at Sephora youll enjoy

• The people. You will be surrounded by the best talent in the industry people you can be proud to work with.
• The perks. Think youve tried it all Just wait until you work at Sephora! Enjoy the discounts gratis & exclusive brand events.
• The education. We heavily invest in training to build your personalized career plan so you can achieve your professional goals.

The compensation ranges between CAD$54800 - CAD$68500. The final pay offered will depend on various factors including but not limited to the actual qualifications and experience of the individual and any additional non-discriminatory legitimate business factors relevant to the position and/or location.

Sephora Canada strongly believes in equal opportunity for employment and advancement. Our goal is to be inclusive diverse and representative of the communities where we work while creating an environment where every person can belong grow and build a beautiful career. This commitment applies to all candidates and employees regardless of race ethnicity citizenship creed place of origin religion sex gender identity gender expression sexual orientation family status marital status disability age and/or other diversity dimensions.

Requests for accommodation due to a disability (visible or otherwise) other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

As part of our commitment to transparency and efficiency we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.