Deskside Technician
Deskside Technician
Posted on :
29-07-2025
Employer Active
1 Vacancy
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Job Description
Job Description
The Deskside Technician is expected to develop competence by performing structured work assignments and use existing procedures to solve routine or standard problems.
This role involves troubleshooting problem-solving and working with various technologies to ensure optimal system performancebuilding collaborative working relationships internally and externally. Attendance and schedule adherence are the requirements of this position. When the onsite presence is not needed the Deskside Technician can work from home.
The position is also designed to provide a Backfill Service for the OSS team.
Job responsibilities
- Providing Backfill Service for the Onsite Team
- Provide technical support in a hybrid operating support system environment
- Troubleshoot and resolve issues related to the OSS system
- Collaborate with team members to improve system performance
- Perform routine system checks and updates
- Providing hardware/software support services to onsite clients including break/fix.
- Diagnosing end-user system failures and implementing repair solutions.
- Diagnosing printer and other peripheral device failures and implementing repair solutions.
- Troubleshooting network devices to ensure connectivity from the PC to the Network.
- Providing installation and upgrading services of hardware and software.
- Configuration and troubleshooting of phones and other mobile devices tablets and PDAs.
- Setup and troubleshooting audio/video equipment such as projectors and video conference equipment
- Participate in project coordination
- Asset Database maintenance/update
- Coordinating PC Lifecycle
Qualifications & Job Skills:
- Previous experience in a similar position: 1-4 years
- Knowledge of multiple manufacturers and operating systems.
- General End User technology knowledge
- End User Workspace platforms (discovery asset management client management)
- End User Microsoft platforms (Active Directory Office SCCM)
- High school diploma or equivalent required.
- Excellent troubleshooting capability.
- Ability to work in a team environment as well as independently.
- Ability to communicate technical information - technical audiences.
- Excellent verbal and written communication skills in English and Romanian languages.
- Ability to complete assignments with no supervision.
- Ability to search internally/externally for support information.
- Customer-oriented attitude.
- Ability to travel locally and in-state to support other sites if applicable.
- ITIL Foundations experience a plus
- May develop advanced skills using tools and equipment appropriate for the position or specialization.
- Using established procedures and working under immediate supervision performs assigned tasks.
- Resolves routine questions and problems and refers more complex issues to higher levels.
Whats next:
Its best to apply today because job postings can be taken down and we wouldnt want you to miss this case you need further information just send us a message at and well be happy to assist!
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain
or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
Diversity & Inclusion
Here at the Stefanini Group we value plurality and equity regardless of race sexual orientation disability age ancestry religion gender and nationality. We understand and encourage the importance of being you!
About us
We are a Brazilian company with over 37 years of experience in delivering IT services worldwide ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services manufacturing telecommunications chemical services technology public sector and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant passionate team-oriented workplace. If you are a customer-centric person with a get it done attitude come over for coffee and a talk on your future career with us! Learn more about us on and join us on LinkedIn Facebookand Instagramwhere we regularly post insights from our colleagues.
#LI-ONSITE
Required Experience:
IC
Employment Type
Contract
Key Skills
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