Customer Relationship Management (CRM)
Customer Relationship Management (CRM)
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Job Description
3Roles and Responsibilities
Collection from existing clients
Retention
Up-sell Cross-sell experience
Proficient in English and Hindi language
B2C client handling
Interact with existing customers and make follow-up calls
Timely payment & collections from the customers
Interaction with customers via Emails & over the phone.
Take actions to encourage timely debt payments
Process payments and refunds
Update account status records and collection efforts
Updating the existing customers on ongoing projects.
Report on collection activity
Coordinating with Sales Team & Accounts Team regularly with regards to payment and work status.
Required Candidate profile
Proven experience as aCRMSr. Executive Customer Success or Collection Specialist or Business Development role
Knowledge of billing procedures and collection techniques
Working knowledge of MS Office and databases
Patience and ability to manage stress
Excellent communication skills (written and oral)
Skilled in negotiation
Problem-solving skills
Bachelors degree
Share your cv at or (Whatsapp only No Calls)
Required Experience:
Manager
Employment Type
Full-Time
