Customer Success Partner Senior Advisor (f/m/d) WalkMe
Customer Success Partner Senior Advisor (f/m/d) WalkMe
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Job Description
We help the world run better
At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choose from.
All SAP locations in Germany as for example Walldorf (close to Mannheim/Heidelberg) Hamburg Berlin Ratingen (close to Dsseldorf) Eschborn (close to Frankfurt) Gerlingen (close to Stuttgart) Hallbergmoos (close to Mnchen) are possible.
What youll do:
Were looking for aCustomer Success Partner Senior Advisor (f/m/d) WalkMe commercially adept but with a technical curiosity in the Product and what it can do for our Customers to help take digital adoption and WalkMe to the next level.
As aCustomer Success Partner Senior Advisor (f/m/d) WalkMe youll be responsible for being a trusted advisor to a portfolio of around 10 Fortune 1000 WalkMe customers helping them achieve maximum value from the WalkMe platform. You will understand your clients digital adoption goals and recommend technology solutions to help them get the most out of our product and meet/exceed their goals. You will report to the Manager of Customer Success.
The key aspects of the CSM role include the following:
- Be the voice of the customer and provide internal feedback to maximize customer value and retention.
- Schedule and prepare Success Business Reviews for customers with the top priority of increasing customer adoption and proving return on investment that leads to renewals/expansion.
- Maintain an understanding of our product and roadmap so you can guide customers to success and continue to promote adoption of the product.
- Educate customers on the most relevant features of their specific requirements be comfortable guiding customers through the WalkMe platform and showing them the Art of the possible.
- Understand your customers industry trends challenges with digital adoption and current and potential use cases for WalkMe.
- Establish and develop strategic trusted advisor relationships at the highest relevant levels (Decision Makers Champions Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and meet/exceed their goals.
- Work with the internal Account team and Customer to develop a Success Plan outlining how WalkMe addresses their immediate/future needs (including metrics for success).
- Monitor customer health to reach out to customers before risks escalate and identify remediation options.
- Partner with WalkMe Account Team (Renewal Managers Account Executives Services Technical Account Managers) to ensure that customers renew and expand.
What you bring:
- Several years of customer facing experience in Enterprise SaaS customer success account management project management pre-sales or post-sale services working with Fortune 1000 companies and their executives.
- Experience managing a quarterly retention and growth quota.
- Youve maintained a book of Enterprise customer accounts (4000 Employees).
- Increase customer satisfaction adoption and retention applying to a technical product.
- High competency in sales discovery methodologies and an ability to run Return on Investment discussions and have some experience in an enterprise solution sales environment having partnered with account executives to develop and close sales opportunities.
- Fluent in both English and German is a must
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Requisition ID: 429187 Work Area: Sales Expected Travel: 0 - 70% Career Status: Professional Employment Type: Regular Full Time #LI-Hybrid
Required Experience:
Senior IC
Employment Type
Full-Time
