Cobrand Product Strategy Transformation Analyst Senior Associate

As the Cobrand Product Strategy Transformation Analyst - Senior Associate you will serve as the analytics counterpart to the journey transformation lead. Your role will involve leveraging data and insights to prioritize key customer and business challenges developing measurement plans and scorecards to track partner and cobrand performance against key KPIs and metrics at both the product and journey levels.

Job responsibilities

• Strategic Leadership and Analytics Partnership:
  • Collaborate with the journey transformation led to align analytics with strategic goals ensuring data-driven prioritization of customer and business challenges.
  • Present executive updates and insights to leadership forums focusing on analytics-driven insights and strategic recommendations.
• Data-Driven Insights and Measurement:
  • Partner with data and analytics teams to create dashboards and scorecards that highlight key performance indicators and metrics at the product and journey levels.
  • Utilize analytics to inform customer experience and product strategy driving the organizations shift towards a customer-first approach.
  • Inform cobrand product strategy and prioritization through sourcing and developing insights across various points of customer interaction engagement data and industry trends
• Collaboration and Efficiency:
  • Facilitate collaboration across teams to enhance transparency and efficiency in initiatives leveraging data insights to improve decision-making.
  • Scale pilot processes and learnings across Partner and Product teams ensuring successful strategies are replicated and optimized.
• Measurable Outcomes:
  • Develop and implement journey scorecards to track progress and prioritize needs focusing on analytics-driven metrics.
  • Scale reporting practices and tools to enable systematic and automated approaches ensuring consistent measurement of partner and cobrand performance.

Required qualifications capabilities and skills

• Extensive Experience:10 years of experience in strategy analytics or related fields with a proven track record in enhancing customer experience journey and product analytics and driving innovation in the financial services sector.
• Agile Expertise:Deep understanding of agile product development methodologies and the software delivery lifecycle with hands-on experience in leading agile teams to deliver high-impact projects.
• Analytical Proficiency:Strong analytical skills with the ability to interpret complex data sets identify trends and translate insights into actionable strategies that enhance customer engagement and business performance.
• Communication Mastery:Exceptional written and verbal communication skills with a talent for synthesizing complex information into clear compelling narratives for diverse audiences including executive leadership.
• Digital Product Development:Proven experience in creating and launching consumer-facing digital products with a focus on user experience and the ability to manage tight delivery timelines while maintaining high quality.
• Leadership and Collaboration:Demonstrated ability to lead cross-functional teams fostering a collaborative environment that encourages innovation and drives strategic initiatives in a fast-paced dynamic setting.
• Educational Background:BA or BS in a relevant field; an advanced degree (MBA or equivalent) is highly preferred especially with a focus on business strategy analytics or a related discipline.

Preferred qualifications capabilities and skills

• Industry Knowledge:Familiarity with the business services and offerings associated with Chase including an understanding of the competitive landscape and emerging trends in the cobrand credit card space.
• Entrepreneurial Mindset:A commitment to innovation and a self-motivated approach that thrives in a start-up team environment with a passion for driving transformative change and delivering exceptional customer experiences.
• Financial Acumen:Experience in developing robust business cases in collaboration with Finance and Analytics partners demonstrating a strong understanding of financial metrics and their impact on strategic decision-making.
• Technical Proficiency:Familiarity with data visualization tools (e.g. Tableau Power BI) and analytics platforms as well as experience with customer relationship management (CRM) systems and digital marketing analytics.
• Change Management:Experience in leading change management initiatives with the ability to influence stakeholders and drive adoption of new processes and technologies across the organization.
• Customer-Centric Focus:A strong commitment to a customer-first approach with the ability to empathize with customer needs and translate them into innovative product solutions that enhance overall satisfaction and loyalty.