Senior ITSM Engineer - MMST ITSM Platform Team (Ivanti Neurons)
Senior ITSM Engineer - MMST ITSM Platform Team (Ivanti Neurons)
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Job Description
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Join our MMST ITSM Platform team as an ITSM Engineer where you will play a key role in the configuration development and support of our IT Service Management (ITSM) tool Ivanti Neurons. You will work in a dynamic technical support environment collaborating closely with internal stakeholders and external vendors to ensure our ITSM platform meets the evolving needs of the business.
Key Responsibilities
- Configure develop and support the Ivanti Neurons ITSM system.
- Integrate ITSM solutions with other enterprise systems and tools.
- Define and implement ITSM processes based on ITIL best practices.
- Act as a liaison between MediaMarktSaturn and third-party tool vendors identifying trends and recommending improvements.
- Drive strategic planning for standardization and continuous improvement of the ITSM environment.
- Design develop and maintain service offering and reporting solutions within the ITSM platform.
- Maintain and support existing applications databases and interfaces related to ITSM.
- Ensure all development work adheres to agile methodologies and company standards.
- Produce custom documentation and procedures as needed.
- Collaborate as a technical team member on IT projects supporting onboarding and integration of new products and services.
- Participate in installation development documentation migration and performance tuning of the ITSM architecture.
- Serve as a subject matter expert and point of contact for ITSM tooling within the organization.
- Continuously learn and stay updated on Ivanti Neurons and related ITSM technologies.
Must-Have Qualifications
- Minimum 3 years experience working with ITSM tools (e.g. Ivanti Neurons ServiceNow Cherwell BMC Remedy).
- Strong knowledge of ITSM processes and best practices (ITIL).
- Experience with system integration configuration and support.
- High proficiency in office applications (MS Excel Word etc.).
- Advanced knowledge of databases (MS SQL MySQL Oracle).
- Experience with HTML XML and web services.
- Ability to work under pressure and meet deadlines.
- Fluent written and spoken English.
Good to Have
- ITIL certification or formal ITSM training.
- Experience with Windows and Linux operating systems.
- Proficiency in Java JavaScript and writing SQL queries.
- Previous experience working with Ivanti Neurons specifically.
About Us
MediaMarktSaturn is Europes leading consumer electronics retailer. It sees itself as a partner daily companion and navigator for its customers in the digital world. Its over 1000 MediaMarkt and Saturn stores are closely integrated with their online shops. MediaMarktSaturn has a total headcount of more than 60000.
MediaMarktSaturn Technology is working on making Europes number one consumer electronics retailer the technology leader in its sector. To this end several hundred developers UX designers and system architects using state-of-the-art technology work hand in hand with business owners in agile teams to develop customer-focused technology solutions for more than 6 million customers every day in 11 countries.
Technology Hub located in Barcelona is one of the service units of MediaMarktSaturn Technology to deliver adequate staffing and engineering skills for the agreed deliveries of the global deployment plan for the entire group
Additional Benefits
- Young environment where not everything is written in stone and where you are expected to contribute and co-create the culture of the Tech Hub and international collaboration model
- Youll have a 10% discount on the entire MediaMarkt website so you can treat yourself at a lower price whenever you want!
- On top of your compensation package you can request Flexible Pay MediaFlex program (a.e. Ticket Restaurant Private Health Insurance)
- Flexible working time and possibility to combine home office / presential working. Intensive workday every Friday and during summer
- The possibility to choose between 2 offices: The first one is the MediaMarkt Iberia HQ with a very attractive menu at a price. Youll eat for less than 4! And the second office is located at Pier01 in Barceloneta right in the center of Barcelona. Free coffee and free fruit once a week
- If you need a VISA dont worry well assist you with the visa process and accompany you throughout the entire process!
- There is a training budgetso you can continue developing the skills you need most to keep growing professionally and personally!
- We offer language classes: English Spanish and German
- On your birthday you wont work! Its a day for you to enjoy without thinking about work
- Youll be working with the most cutting-edge technological stack of the moment
Job Infos
Location:Barcelona El Prat De Llobregat
Media Markt Saturn Th Services Barcelona
Department:HQ - IT
Entrylevel:Professional Level
Type of Employement:Full Time
Working Hours:40
Persona:Job Requisition Tech Employee
Recruiter:Angela Paredes
Recruiter:Angela Evelyn Paredes Huanca
Required Experience:
Senior IC
Employment Type
Full Time
