Bilingual (Spanish) Customer Service Part-time
Bilingual (Spanish) Customer Service Part-time
Posted on :
29-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
29-07-2025
Job Description
Inbound Customer Service and Sales Part Time Monday-Friday 3:00 p.m. - 7:00 p.m.
ABOUT THE OPPORTUNITY:
Baudville Brands software and recognition brand RecogNation isseeking a professional reliable and service-oriented individual who will be responsible for providing front-line telephone and email support to RecogNations current clients and their employees. Duties may also include performing any of the sales support functions as needed and cross-training in Baudville Customer Service as needed. This role is on-site from 3 p.m. to 7:00 p.m. Monday - Friday. Sign-On Bonus: $500 totalpaid in increments of $150 at 30 days $150 at 6 months and $200 at 9 months.
ABOUT THE OPPORTUNITY:
Baudville Brands software and recognition brand RecogNation isseeking a professional reliable and service-oriented individual who will be responsible for providing front-line telephone and email support to RecogNations current clients and their employees. Duties may also include performing any of the sales support functions as needed and cross-training in Baudville Customer Service as needed. This role is on-site from 3 p.m. to 7:00 p.m. Monday - Friday. Sign-On Bonus: $500 totalpaid in increments of $150 at 30 days $150 at 6 months and $200 at 9 months.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Service 30-40 customer support phone calls per day
- Respond to 25 30 customer support emails per day
- Interact with 3rdparty vendors and partners to identify order status shipping status warranty status etc.
- Login to the RecogNation Platform to identify reset and provide Login and Password Credentials to users
- Resolve all inbound inquiries with a service-oriented mindset (Customer Care) and promptly (Striving for 1stCall Resolution)
- Respond to all inquiries with professionalism and accuracy
- Maintain accurate records of all inquiries and responses in the provided CRM
- Handle and protect confidential client records and files in a professional manner
- Establish and maintain strong working relationships with team members and peers
- Support company team and individual goals
IDEAL CANDIDATE TRAITS
- Highly motivated professional with excellent written and oral communication skills
- Exceptional phone and email etiquette good voice and demeanor
- Quick learner with computer applications
- Goal-oriented and reliable individual with outstanding attention to detail
- Desire to help and serve others
- Ability to multi-task and maintain organization in a very fast-paced environment
- Comfortability with searching for and entering data into CRMs and other web-based technology platforms
- Bilingual English and Spanish
KEY MEASURES OF SUCCESS
- Achieve a service level of 95% or higher
- Answer phone calls within the 3rdring
- Provide initial response to emails within 2 hours during business hours
- Work a flexible schedule to achieve Customer Service Support hours from 8:00am 7:00pm EST and be available for occasional overtime on Saturdays.
- Enable the client services team to shift their time and energy to Program Management and Development Responsibilities while increasing their bandwidth to expand their book of business
- Future growth potential to move into an Account Manager position when available
REQUIREMENTS
2-5 years business-to-business customer service or equivalent experience desired.
Physical
Demands
Position is mainly sedentary. Must be able to work in an office environment with a sustained posture in a seated position. Requires attentiveness and computer operation for prolonged periods. Must satisfactorily pass a drug test.
Must be able to work with confidential records in a professional manner.
Must be able to prioritize and demonstrate an ability to shift priorities when the situation requires. Must be able to handle variations in workload. Must be able to make independent decisions quickly and handle a heavy workload. Plans and carries out assignments independently.
Able to maintain good stable working relationships. Strong organizational and time management skills required. Must be deadline oriented. Excellent verbal and written communication skills with the ability to communicate professionally with people at all levels of the organization. Ability to handle stressful situations. Ability to define problems collect data establish facts and draw valid conclusions. Requires strong attention to detail. Must be able to use a computer for extended periods of time.
Interpersonal
Communications
Must have a professional and helpful manner. Must have excellent verbal written and listening skills. Must be able to interact with various people at all levels of the organization and external contacts. Ability to communicate clearly and concisely; graciously deal with all types of customers. Strong listening skills. Work harmoniously and effectively with others.
No Supervision skills required.
- A world-class work environment:
- West Michigans 101 Best and Brightest Companies to Work for 17 times
- National Best & Brightest winner for 12 consecutive years
- 101 Best & Brightest in Wellness winner 11 times
- 5-time Great Place to Work Certified. ( compensation commensurate with experience including annual salary and discretionary bonus
- Stability of a privately held employee focused business with 41 years of rich and diverse history
- Medical Dental Vision Life Long-Term Disability and Short-Term Disability
- Company sponsored 401K with vested match
- Tuition Reimbursement
- Paid Parental Leave
- Peer group of proven winners ready to embrace the same and grow our successful business to new levels.
At Baudville Brands we offer a challenging but rewarding work environment where employees respect and recognize each other. We are dedicated to workforce diversity and a drug- and smoke-free workplace. Baudville Brands is an Equal Opportunity Employer and does not discriminate on the basis of age gender race religion color national origin marital status genetic information height weight sexual orientation gender identity veteran status disability or any other protected characteristic. We welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview process a great one please let us know.
Employment Type
Part-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
