Finance Manager, AWS Applied AI Solutions Finance
Finance Manager, AWS Applied AI Solutions Finance
Posted on :
29-07-2025
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1 Vacancy
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Job Description
Amazon Connect is a comprehensive customer experience solution that has differentiated itself through enterprise-grade availability scalability native AI and competitive pricing. While the solution launched in 2017 it has seen rapid adoption due to its superior customer service at lower costs. Connect has been recognized as an industry leader from Forrester and Gartner. Amazon Connect has continually raised the bar for its AI integrations and is trusted by internal and external customers for their daily operations.
Amazon is seeking a Finance Manager to support a critical pillar of Amazon Connect in Core Communication services (voice telephony services chat emails etc). The leader in this role will partner with the service GM to provide data driven analysis strategic decision support financial planning and cost controllership.
Key job responsibilities
erve as the CFO of Customer Data and Insight Services providing strategic and financial direction and partnering with senior leadership.
Manage all short and long-term financial objectives supporting the leadership team with key financial information and operational analytics and driving a culture of accountability in managing the business.
Drive the business to develop challenging goals business strategy and financial plans working with the Customer Data Insight Orgs leadership team to deliver against these plans.
Lead the planning and analysis for the business including monthly quarterly and ad hoc reviews.
Perform ad-hoc analysis as needed and present findings to senior management.
A day in the life
Working closely with business and GTM partners to monitor business growth; evaluating the financial impacts of new sales plays and feature launches and other strategic decisions
-Leading the preparation and presentation of WBR /MFR call-outs and customer insights with Service GM
-Monitoring business performance on both top-line and bottom-line metrics drafting MFR and leading financial reviews with the services leadership team
About the team
We are at a transformational moment where Artificial Intelligence (AI) will transform how people work and where they spend their time. We are excited about the future of agentic applications and we are focused on building business applications that leverage Amazons operational expertise to deliver solutions that businesses will love and trust for their day-to-day success. A flagship solution is Amazon Connect. Connect Finance is a team of dedicated professionals who are striving to be the best finance team to support a high-growth Gen-AI investment area of AWS. Come work with us if you are a self-starter and you are interested in building 0-to-1.
- 5 years of tax finance or a related analytical field experience
- Bachelors degree in finance accounting business economics or a related analytical field (e.g. engineering math computer science) or Bachelors degree and 5 years of quantitative role (engineering process re-engineering quality assurance) experience
- 6 years of identifying incomplete or inaccurate data identifying the root cause and creating/implementing an escalation plan experience
- 6 years of solving complex business challenges by delivering accurate and timely financial models analysis and recommendations that have a proven impact on business (e.g. financial savings operational improvements or customer benefits) experience
- MBA or CPA
- Experience working with large-scale data mining and reporting tools (examples: SQL MS Access Essbase Cognos) and other financial systems (examples: Oracle SAP Lawson JD Edwards)
- Experience delivering forecasting budgeting and variance analysis and data interpretation of results
- Knowledge of SQL/ETL
- 6 years of applying key financial performance indicators (KPIs) to analyses experience
- 6 years of building financial and operational reports/data sets that inform business decision-making experience
- 6 years of creating process improvements with automation and analysis experience
- 6 years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $85900/year in our lowest geographic market up to $179500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Amazon is seeking a Finance Manager to support a critical pillar of Amazon Connect in Core Communication services (voice telephony services chat emails etc). The leader in this role will partner with the service GM to provide data driven analysis strategic decision support financial planning and cost controllership.
Key job responsibilities
erve as the CFO of Customer Data and Insight Services providing strategic and financial direction and partnering with senior leadership.
Manage all short and long-term financial objectives supporting the leadership team with key financial information and operational analytics and driving a culture of accountability in managing the business.
Drive the business to develop challenging goals business strategy and financial plans working with the Customer Data Insight Orgs leadership team to deliver against these plans.
Lead the planning and analysis for the business including monthly quarterly and ad hoc reviews.
Perform ad-hoc analysis as needed and present findings to senior management.
A day in the life
Working closely with business and GTM partners to monitor business growth; evaluating the financial impacts of new sales plays and feature launches and other strategic decisions
-Leading the preparation and presentation of WBR /MFR call-outs and customer insights with Service GM
-Monitoring business performance on both top-line and bottom-line metrics drafting MFR and leading financial reviews with the services leadership team
About the team
We are at a transformational moment where Artificial Intelligence (AI) will transform how people work and where they spend their time. We are excited about the future of agentic applications and we are focused on building business applications that leverage Amazons operational expertise to deliver solutions that businesses will love and trust for their day-to-day success. A flagship solution is Amazon Connect. Connect Finance is a team of dedicated professionals who are striving to be the best finance team to support a high-growth Gen-AI investment area of AWS. Come work with us if you are a self-starter and you are interested in building 0-to-1.
- 5 years of tax finance or a related analytical field experience
- Bachelors degree in finance accounting business economics or a related analytical field (e.g. engineering math computer science) or Bachelors degree and 5 years of quantitative role (engineering process re-engineering quality assurance) experience
- 6 years of identifying incomplete or inaccurate data identifying the root cause and creating/implementing an escalation plan experience
- 6 years of solving complex business challenges by delivering accurate and timely financial models analysis and recommendations that have a proven impact on business (e.g. financial savings operational improvements or customer benefits) experience
- MBA or CPA
- Experience working with large-scale data mining and reporting tools (examples: SQL MS Access Essbase Cognos) and other financial systems (examples: Oracle SAP Lawson JD Edwards)
- Experience delivering forecasting budgeting and variance analysis and data interpretation of results
- Knowledge of SQL/ETL
- 6 years of applying key financial performance indicators (KPIs) to analyses experience
- 6 years of building financial and operational reports/data sets that inform business decision-making experience
- 6 years of creating process improvements with automation and analysis experience
- 6 years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $85900/year in our lowest geographic market up to $179500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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