Job Opportunities Integrated Transportation/Revenue Services Coordinator
Job Opportunities Integrated Transportation/Revenue Services Coordinator
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Job Description
Job ID:2988
Openings:1
Jurisdiction:Civic Middle Management
Division:City Operations
Department:Transit
Branch:Integrated Transportation Services
Location Name: Regina Saskatchewan CA
Type of Posting:Internal & External
Employment Type:Permanent
Hourly Salary: $39.44- $49.32
Annual Salary: $75197.00-$94034.00
Date Posted: July 25th 2025.
Closing Date: August 8th 2025.
Land Acknowledgement
We are proud to reside on Treaty 4 Territory and the traditional lands of the Cree Saulteaux Dakota Nakota Lakota and Mtis Nation honoring and respecting these Nations and ancestors of this territory and grateful to be here. Regina is committed to building trust and creating true partnerships with Indigenous peoples.
Equity Diversity & Inclusion
The City of Regina is an equal opportunities employer dedicated to fostering a respectful collaborative inclusive and barrier-free workplace allowing everyone to achieve their full potential. We value diversity as a key to our success and encourage all qualified candidates including Indigenous peoples people of colour 2SLGBTQIAP individuals of all genders people of disabilities and members of equity-deserving communities to apply.
The City of Regina is committed to ensure accessible and accommodating processes during the application and selection phases. If you need accommodation at any point during the recruitment process please inform our Talent teamand well collaborate with you to address your requirements.
Position Summary
This job description encompasses two roles: Transportation Services and Revenue Services the focus of this position posting is Revenue Services.
This position provides leadership to the unit ensuring that Branch services are managed in an efficient and economic manner that meets the needs of the City of Regina Transit customers. These services include the transportation services; paratransit taxi service On Request transit and travel training and revenue services; the Transit Information Centre RideLINE transit fare system logistics and revenue processing. This position coordinates communication with customers external organizations and services contractors taxi brokers and taxi decal owners to develop service opportunities and address concerns. This position also oversees Branch technology related concerns and completion of training requirements. The employee in this position leads safety initiatives and conducts contract monitoring. This position reports to the Manager of Integrated Transportation Services.
Key Duties & Responsibilities
- Oversee paratransit taxi services On Request Transit travel training Transit Information Centre RideLINE fare logistics and revenue processing.
- Ensure services meet community and corporate priorities through strong customer service and stakeholder engagement.
- Manage HR functions: staffing employee relations performance recruitment and discipline.
- Provide leadership and support to promote a respectful healthy and collaborative workplace.
- Supervise travel training referrals presentations and performance metrics.
- Manage employee scheduling and updates in Emp Centre.
- Develop and implement Branch policies and procedures.
- Lead customer communications including updates and newsletters.
- Support contract compliance and escalate taxi bylaw issues as needed.
- Address daily service-related escalations.
- Assist with RFP development and evaluations for transit operations.
- Oversee paratransit On Request Transit wheelchair-accessible routes and vehicle schedules. Manage operating hours and associated budgets. Follow up on no-shows late cancellations and underused subscription trips.
- Verify and reconcile service hours contractor invoices charters and taxi billings monthly. Maintain and update databases and related programs.
- Manage customer interactions related to fare systems and transit agents. Ensure accurate billing invoicing deposits and payments. Support specialized fare programs including senior withdrawals and the Transit Fare Assistance Program.
- Collect performance data and provide monthly accountability reports. Lead Branch technology implementations and coordinate software maintenance upgrades and testing.
- Troubleshoot tech issues with internal teams and manage procurement of new equipment and vehicle specs.
- Investigate complaints and incidents including bus surveillance review when needed.
- Develop external partnerships and present to customers and committees.
- Handle subscription trip issues and lead safety initiatives.
- Comply with Occupational Health and Safety regulations.
Key Qualifications
- Bachelors degree typically in administration computer science education or related field or equivalent experience. Five years of relevant experience including 2 years in a supervisory capacity.
- Knowledge of paratransit On Request transit accessible taxis and revenue services operations including personnel and equipment needs.
- Familiarity with call centre scheduling and dispatch procedures and sensitivity to the transportation needs of people with disabilities.
- Strong leadership and team-building skills with a focus on empowerment communication diversity and shared responsibility.
- Proven ability to deliver excellent customer service and build effective relationships with staff departments and stakeholders.
- Skilled in strategic planning leadership development financial and performance management and managing change.
- Able to prioritize tasks in fast-paced environments with multiple deadlines.
- Experienced in developing organizing analyzing and maintaining processes and workflows.
- Excellent verbal and written communication skills with a strong public service approach.
- Proficient in Microsoft Office 365 and capable of analyzing statistics and maintaining accurate records.
- Able to uphold confidentiality and follow Occupational Health and Safety regulations.
Working/Other Conditions
- This position will be required to work standard work hours.
- This position supervises front line staff at the Transit Information Centre 2124 11th Ave from 8am-4:45pm.
- This position cannot accommodate flexible work hours or any work from home shifts due to front line supervision duties
Additional Requirements:
- Successful candidates will be required to provide a satisfactory criminal record check per the City of Reginas Criminal Record Check Policy.
- Proof of education is required.
- Testing will be conducted to evaluate competencies skills and knowledge.
At City of Regina we offer competitive compensation health and wellness benefits and growth through educational support and in-house courses. If youre passionate about public service and making a difference apply now!
For detailed job descriptions CBAs and application tips visit our Applicant & Job Resources page.
Note: Only applications submitted via our online application system are accepted
Required Experience:
IC
Employment Type
Temp
