Sr Product Manager, Technical

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Job Overview
Sr Product Manager Technical is a visionary strategist analyst customer evangelist respected leader of business and technology execution and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager Technical is ultimately accountable responsible and has ownership of T-Mobiles internal and external products platforms services experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity) technical feasibility business goals securing funding and leading a cross-functional business and technical team as well as key stakeholders to deliver against the opportunity.
Product Manager Technical is the ultimate generalist using deep customer insight critical thinking commercial analytical technical capability and knowledge and leadership prowess to efficiently deliver differentiated products that drive growth and positively impact customers lives.
Day to day activities or responsibilities include: conducting market research; writing features or user stories; resolving specifications; defining long-term strategy of the product; creating the product road map; driving technical delivery end to end; defining scope for releases/product increments; collaborating with development project/program management marketing and other important team members to define release schedule; and support/drive go-to-market activities as needed.

• Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope or group of products. This includes creating managing maintaining and communicating product vision and strategy including technical vision and capabilities.
• Designs and drives end user product research.
• Partners with business internal/external collaborators and Leadership to understand current customer experience identifies areas of opportunity
• Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues and assess opportunity size and impact.
• May work with data scientists to answer questions or identify relevant insights from data.
• Uses rapid hypothesis testing methodologies and experiments (i.e. paper prototype A/B testing etc.) to provide direction prioritize investment. Conducts cost-benefit / return on investment / NPV analysis to support decision making.
• Works with partners and follows enterprise process to secure and maintain product funding. Anticipates industry trends direction innovation analyses potential impacts or opportunities to customer / product and incorporates analyses into product process.
• Communicates influences and sells ideas at Leadership level and below. This includes regularly delivering product presentations. Drives specific ad hoc analysis and presents information to executive level management on request.
• Influences product feature set or technical improvements to improve customer experience.
• Works with external third parties to assess partnerships and licensing opportunities.
• Maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunities for innovation of the product.
• Customer Evangelist. Leverages customer insights for product vision strategy roadmap priorities. Dedicates time to customers actively meeting with them to build deeper insight and understand their needs and priorities.
• Create handle develop an active VOC feed for themselves and team.
• Actively looks for opportunities to delight or meet customers unmet needs. Evangelizes and advocates for the customer both internally (IC through C level) and externally perpetuating the customer-first approach.
• Creates an environment where the team is immersed in customer first approach.
• Tests ideas with real customers to ensure that the product delivers the desired benefit. Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for products with multiple transactions and touchpoints. This work may include creation of prototypes.
• Collaborates with PM and Dev leaders to design architect and assemble effective Agile delivery teams in the Agile Release Train and Agile Teams.
• Contributes significantly to key Agile ceremonies: Program Increment (PI) Planning / Big Room Planning; System Demo; Inspect and Adapt (I&A) etc.
• Owns and leads product backlog and priorities with our partners. Backlog at this level typically serves 5 - 8 Agile / Scrum / Sprint teams often with dependencies on other teams.
• Scopes and ensure alignment on the prioritization of activities based on business and customer impact.
• Collaborate with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap.
• Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority. Collaborates with customers and Dev / Execution teams to build and communicate anticipated release schedule.
• Handles and maintains efficient flow of just-in-time feature and story elaboration activities across all Agile Teams throughout execution typically maintaining 2 iterations (Sprints) worth user stories ready for Dev in Team Backlogs.
• In scaled teams holds regular meetings and coordination activities with other PMs and Product Owners (if applicable) to ensure parallel work is in sync and dependencies are known.
• Generates and maintains dashboards and reports that supervise product health and success metrics technical KPIs. Conduct Product Quarterly Business Reviews (QBRs) and Steering meetings.
• Runs beta and pilot programs with early-stage products and samples. Supports sales marketing and other stakeholder teams with product or technical knowledge and additional documentation.
• Assists with the overall execution relating to all aspects of the software development process from defining the strategy and architecture through deployment and support.
• Recognizes and communicates technical challenges to stakeholders and makes educated trade-off decisions with the team.
• Accountable for product quality and performance in production environment as product team response in event of critical or high impacting defect including communications to stakeholders at all levels.
• Identify execution operational organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence).
• Support and enable core agile practices and tenants: efficient just-in-time flow; lean practices; elimination of waste; DevOps CICD;
• Develops positive relationships with many teams including sales commercial accounting marketing legal go-to-market finance Dev Architecture Engineering. Works with outside partners and other third parties as well as with Customer groups or Customer Representatives.
• Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies. Develops adoption tools and training material for Technical Product Management team.

Education and Work Experience:

• Bachelors Degree Computer Science Engineering IT or equivalent experience. (Required)
• 6 years experience in hands on technical writing production code solution engineering or technical architecture in large scale company/ application / product environment. Required
• 7 years of relevant Product Management experience in an agile software product development environment. Advanced level understanding of customer experience. Required

Knowledge Skills and Abilities:

• Agile Methodologies Shown success in advising matrixed resources and delivering software with Agile Scrum methodologies and other commonly used tools across multiple teams. (Required)
• Technical Writing Strong requirements elicitation and shown writing skills including the ability to write concisely and clearly for different audiences. (Required)
• Agile Project Management Experience with Agile backlog/project management tools. (Required)
• Collaboration Experience with successive elaboration and ability to develop Initiatives User Stories and features that the DevOps teams can ingest. (Required)
• Experience in delivering large and sophisticated business/technology initiatives as Product Manager or lead technology role. (Required)
• Communication Shown ability to successfully and efficiently connect with Leadership while employing a high degree of collaboration and influence.
• Excellent written and verbal communication skills to present technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders. (Required)
• Understanding of platform technologies and components such as security performance optimization API integration. knowledge of full technology stack on which your assigned product runs. (Required)
• Strong analytical skills with ability to identify/analyze/synthesize product use data and use the data to drive decisions. (Required)
• Fluent with SQL Tableau other analytical solutions like SAS SPSS. (Required)
• Tableau Fluent with Tableau other analytical solutions like SAS SPSS. (Required)
• Integration Knowledge and experience with integration patterns APIs and protocols such as REST EDI SOAP etc. (Required)
• Knowledge of DevOps (CI / CT / CD) and application of CI/CT/CD in Agile environment. (Required)

Preferred Skills:

• Shown expertise in T-Mobile customer journeys with an understanding of backend systems and how they support the end-to-end experience.
• Demonstrates deep understanding of the Digital Orders Order Management System (OMS) within T-Mobiles e-commerce ecosystem.
• Deep knowledge of how trade-ins DFS payments supply chain logistics and billing systems interact within the order management lifecycle.
• Expertise in designing resilient systems that safeguard the customer experience ensuring minimal disruption even when downstream dependencies fail or degrade.

Licenses and Certifications:

• Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)
• Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)

We pride ourselves on encouraging a culture of innovation advocating for agile methodologies and promoting visibility in all that we do. Join us in embodying the spirit of the Un-carrier and make a tangible impact!

Our team is dynamic where no day is the same and we are a diverse and inclusive team passionate about growth and innovation! If youre up to the challenge apply today!

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $130900 - $236200

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.

At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.

Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.