Practice Manager - Cayuga Immediate Care and Cortland Urgent Care

Practice Manager - Cayuga Immediate Care and Cortland Urgent Care

Cayuga Health and its affiliates are the regions leading healthcare system and most trusted providers of integrated health services empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities equipment technologies and research protocols. Cayuga Healths commitment to our employees includes competitive compensation comprehensive employee benefits programs and the opportunity to explore and build a career in healthcare through our many professional development programs.

Job Summary: The Practice Manger is responsible for overseeing all aspects of the practice including overseeing the daily operations and patient care. Works collaboratively with system physicians nurses and other staff members to ensure high quality low cost and safe delivery of services to patients with a variety of chronic conditions requiring medical management and potentially surgical management. Analyzes clinic and procedural operations and participates in continual performance improvement. Demonstrates and promotes the systems philosophy of excellent patient experience. Oversees the clinical and administrative aspects of the services including practice profitability with Medical Director and Director.

Roles and Responsibilities:

• Leadership:

  • Direct the internal practice operations at all sites and creates systemized benchmarks track and report progress research process improvements/efficiencies recommend and implement changes.
  • Work with the direct supervisor to develop cost effective staffing models services and practice operations. (cost delivery quality).
  • Promote a system-wide culture of excellence innovation and high patient satisfaction in the clinics.
  • Monitor and evaluate the performance and outcomes of the practices system-wide and implement improvement plans as needed.
  • Work with the Physicians and other providers at all locations to develop the vision and direction of the practice s services in alignment with Health Systems priorities and healthcare trends
  • Exercise independent judgment in the resolution of administrative problems

• Growth

  
  
  • Develop and maintain effective referral relationships and performs outreach to grow practice volumes
  • Perform Strategic outreach planning and marketing management to include promoting practices and physicians in an effective manner to the public and referral sources
  • Seek out and identify new revenue streams and assist in pro forma and business plan development
  • Onboard new providers with advanced planning and marketing outreach includes website optimization
  
  

  Quality: Monitor/Improve Performance

  • Monitor and evaluate the key performance indicators of the pain clinic services system-wide
  • Implement solutions for continuous improvement
  • Implement procedures for enhancing levels of service and quality
  
  

  Safety

  • Maintain a safe work environment and perform duties of the position in a manner consistent with ensuring the safety of self and others
  • Develop and train/practice for emergency and disaster planning protocols and staff safety
  • Oversee clinical compliance for quality assurance documentation and reporting.
  • Ensure compliance with standards and policies by implementing quality controls and providing and enforcing appropriate training
  
  

  Physician Engagement and Productivity

  • Collaborate with system physician leaders to develop business strategies and new or improved clinical services.
  • Monitor schedules against templates and assesses for and removes barriers to optimize Provider productivity
  • Maintain provider schedules to ensure adequate visit volumes for patient access
  • Monitor Provider E&M and RVUs and optimizes financial performance
  
  

  Clinical and Procedure Flow

  • Ensure optimal patient throughput and maximum patient access
  • Track and analyze no-shows cancellations bumps and first available appointments for the practice; make recommendations and implement processes to improve these rates
  • Ensure efficiency in process flow related to patient registration appointment scheduling and schedule management triage discharge and follow-up of patients in the practice
  • Analyze and establish effective referral and prior authorization systems scheduling of procedures and telephone/message management
  
  

  Process Standardization and Policy Maintenance

  • Establish and maintain efficient and responsive patient flow systems to support preparation for visit actual time in the office and post-visit follow-up activities
  • Develop guidelines for prioritizing and assigning work activities evaluating effectiveness and modifying process as necessary to improve efficiency
  • Audit operations to minimize variation and ensure compliance with clinical policies and procedures regulatory standards and payer guidelines

  Human Resources

  • Recruit train mentor develop retain and when necessary recommend termination of personnel in conjunction with Humans Resources
  • Conduct timely and thorough evaluations of staff performance setting goals in alignment to support system-wide initiatives and ensure completion of mandatory education
  • Accurately process payroll and monitor actual to budgeted hours and PTO to maximize productivity
  • Maintain a positive work environment by behaving and communicating in a respectful and professional manner with patients co-workers and supervisors
  • Prepare appropriate schedules for staff ensuring proper staffing to support daily office operations
  
  

  Staff Development

  • Continually look for talent and foster talent and skill development providing consistent feedback to staff on performance
  • Establish guidelines for all standard operating procedures and ensures staff are well trained and competent in the technical requirements of all office and clinical support functions
  • Meet regularly and provide feedback to staff on their performance and for information exchange
  • Promote educational events and team building events as opportunities
  • Supervise the training of new employees daily monitoring and periodic audit to benchmarks of staff to standard processes
  
  

  Patient Experience

  • Implement procedures for enhancing levels of service and quality
  • Effectively respond to internal and external customer satisfaction concerns
  • Promote a system-wide culture of promoting system services caregivers and increasing ease of patient navigation

  Finance

  • Review daily weekly monthly financial data and develop meaningful tools and reports to assist in the understanding of the services financial performance across the system
  • Continually monitor expense and develop cost reduction measures while meeting consumer demands
  • Assist in preparing annual budgets and effectively manage within budgeted parameters developing and implementing effective corrective action plans
  • Manage budgets inventories equipment and supplies of the practices to ensure optimal utilization of resources

  Revenue Cycle Management and Reimbursement

  • Provide oversight of billing operations and procedures including co-pay collections ABNs completion charge capture proper coding accurate pre-authorizations and proper documentation of medical necessity
  • Stay current with changes in payer agreements policies and other contractual agreements
  • Collaborate with Revenue cycle team and providers to identify and resolve Revenue Cycle related issues

Required Skills and Experience:

• Bachelors degree preferred or equivalent experience in healthcare management with a minimum of 3-5 years of experience in a healthcare setting
• Proven experience in budget management and financial reporting for healthcare practices
• Strong leadership skills including team management and staff development
• In-depth knowledge of regulatory compliance and audit processes
• Experience with patient satisfaction initiatives and customer service strategies

Preferred Skills and Experience:

• Advanced degree in healthcare administration or a related field
• Certification in Lean Six Sigma or equivalent process improvement training preferred
• Proficiency in using electronic health record (EHR) systems and Microsoft Office

Physical Requirements:

• Sitting: Up to 50%
• Standing: Up to 40%
• Reaching: Up to 10%
• Bending: Up to 10%
• Lifting: Must be able to lift 40 lbs .
• Potential exposure to communicable diseases through patient interaction.

Location and Travel Requirements:

• Onsite
• 401 Cayuga Park Lane Ithaca NY 14850
• 1129 Commons Ave Cortland NY 13045

Compensation Disclosure:

• $93641 to $130000 per year

Cayuga Health System and its affiliates are committed to treating all patients providers staff and volunteers equitably and with dignity ensuring the highest levels of safety care and respect and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer supporting the growth and health of our employees and community by embracing the rich diversity needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application pre-employment testing a job interview or to otherwise participate in the hiring process please contact the Cayuga Health Talent Acquisition team at .