Assistant F&B Manager

The F&B Manager is a key member of the management team and reports directly to the General Manager. The Assistant General Manager/F&B Manager is responsible for the oversight of all food & beverage operations at the property as well assisting the General Manager in administering the overall aspects of the operations. This includes implementing budgets and the hiring training and supervising staff. The Assistant General Manager/F&B Manager will apply all of their experience and knowledge to assuring that the wants and needs of guests are consistently met and/or exceeded.

Qualifications Knowledge and Skill Requirements:

• Must have 1-3 years of related experience in F&B management and/or golf industry
• Must have supervisory coaching and staff development experience
• PGA Membership or PGA registered apprentice in good standing
• Must have food and beverage/ a la carte and banquet experience
• Must have experience in total golf facility management and demonstrated ability to run a professional efficient high quality service-oriented operation
• Must be proficient in Excel Access Word POS systems
• Working knowledge of club accounting
• Must have a strong business aptitude and passion for the golf business
• Experience assisting with building player development programs
• Experience acting as a club liaison to the community
• Must have exceptional customer service skills
• Must be highly motivated goal driven and self-starter
• College degree preferred
• Must be proficient in the use of Microsoft Word Excel Outlook and PowerPoint
• Knowledge of pertinent health regulations and liquor laws
• Must have strong service orientation
• Must possess excellent written and verbal communication skills
• Must be highly organized efficient and detail-oriented
• Must have exceptional interpersonal skills

Responsibilities:

• Manages the office area to ensure effective telephone and mail communications both
• Manages all aspects of the club in the absence of the general manager
• Assists in hiring developing and supervising all key management employees of the property
• Process customer reservations for guests of the golf course
• Daily management of Front of House F&B Department
• Assist General Manager with banquet and event sales
• Inspects and assists with banquet set-up and breakdown of tables decorations equipment serving areas and related activities in an accurate and timely manner
• Ensure satisfaction by communicating with the client throughout the event regarding any changes substitutions or special requests; assisting banquet staff throughout the event as needed (refilling drinks delivering food bussing tables etc.); and following up with host at the conclusion of event.
• Produce daily reports related to rounds sales etc. for management
• Assist in coordinating of individual group and tournament play as directed by the 1st Assistant Golf Professional and/or Head Golf Professional
• Works closely with Marshall and Starter to monitor all aspects of play including starting monitoring pace of play safety on the course and golf course markings
• Conduct training and refresher classes for all Front of House F&B personnel in the correct procedures
• Daily oversight of Front of House F&B accounting procedures
• Forecasting and budgets pertaining to F&B operation
• Maintaining cost controls and conducting a monthly inventory
• Implement and maintain F&B sales/marketing programs
• Develop and implement marketing program to increase banquet business
• Alcohol and beverage ordering follow PO buying process
• Assists in reconciliation of cash and accounts receivable charges to daily register at the closing of the day
• Assists in overseeing the care and maintenance of the propertys physical assets and facilities
• Provides assistance in management of Pro-Shop
• Maintaining positive and productive relationships between the golf facility and its board of directors golfers guests employees community government and industry
• Quality assurance guest service and training of all employees
• Uphold Troon Food and Beverage policies
• Institute and implement all Troon Human Resources guidelines
• Coordination between all departments
• Develop and implement creative strategies to increase revenues
• Plan and Coordinate special events and functions
• Responsible for overall guest satisfaction
• Ensure all employees are conducting themselves in a professional manner
• Perform daily walk-through to ensure full compliance with the Department of Health regulations
• Complies with applicable health alcoholic beverage fire and other local/state laws
• Closing procedures and appropriate cash handling practices
• Assists GM in managing staff by conducting staff meetings
• Ensuring standards by implementing course policies and procedures
• Performs other duties as assigned by supervisor or manager

Required Experience:

Manager