Head of Service and Maintenance Department
Head of Service and Maintenance Department
Posted on :
26-07-2025
Employer Active
1 Vacancy
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Job Description
Omnic is seeking a dynamic and experienced Head of Service and Maintenance Department to lead our parcel lockers network service and maintenance operations across multiple countries. This role is crucial in ensuring that our network of parcel lockers operates efficiently and meets the highest standards of service. The successful candidate will manage a team of field engineers establish strategic partnerships develop certification programs and ensure strict adherence to SLA standards.
Key Responsibilities:
- Leadership & Management:
- Oversee and manage the Service and Maintenance Department ensuring that all parcel locker networks are serviced and maintained to the highest standards.
- Lead and mentor a team of field engineers across different countries ensuring they are well-trained motivated and capable of delivering exceptional service.
- Operational Excellence:
- Develop and implement strategies to optimize service and maintenance operations across multiple regions.
- Ensure that all service and maintenance activities adhere to established SLA standards providing reliable and timely service to clients.
- Monitor and analyze key performance indicators (KPIs) to continuously improve the efficiency and effectiveness of service operations.
- Partnership Development:
- Establish and maintain partnerships with external companies to expand service capabilities and coverage.
- Negotiate and manage contracts with service partners ensuring that all agreements align with Omnics standards and goals.
- Certification Programs:
- Develop and implement certification programs for service partners and internal teams to ensure consistent quality and adherence to best practices.
- Regularly update certification criteria based on industry standards and technological advancements.
- Compliance & Safety:
- Ensure that all service and maintenance activities comply with local regulations and safety standards in each country of operation.
- Implement and enforce safety protocols to protect employees and clients during service activities.
Key Results:
- Improved SLA Compliance
- Improved Operational Efficiency
- Partnership Expansion
Qualifications:
- Experience:
- Proven experience in a senior management role within service and maintenance operations preferably within a multi-country network.
- Strong background in managing and leading teams of technical staff including field engineers.
- Skills:
- Excellent leadership and team management skills with the ability to inspire and drive high performance.
- Strong organizational and project management skills with the ability to handle multiple tasks and projects simultaneously.
- Proficient in developing and maintaining strategic partnerships.
- Ability to develop and implement certification programs.
- Strong understanding of SLA management and adherence.
- Education:
- Bachelors degree in Engineering Operations Management or a related field. A masters degree is a plus.
- Language:
- Fluent in English; additional languages are a plus.
Benefits:
- Competitive salary and benefits package commensurate with experience.
- Opportunity for professional growth and advancement within a dynamic and growing organization.
- Collaborative and supportive work environment with a focus on teamwork and innovation.
- Unique opportunity to make a meaningful impact in a culturally rich and diverse environment.
Required Experience:
Director
Employment Type
Full-Time
Key Skills
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