Customer Program Specialist
Customer Program Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description Summary
Support and manage contract deliverables for key Civil and Military Rest of World (RoW) region Contracted Services customer base.Job Description
Roles and Responsibilities
Co-ordinate and lead Customer Accounts by performing PMRs action trackers meeting minutes and offering general daily support
Generate and manage contract performance of each Customer Account
Maintain responsibility of Dowty S&OP for the customer accounts to ensure forecast accuracy and deliverables are met
Manage the Financial metrics supporting QMI process budgets and subsequent baseline targets to be achieved
Working closely with a cross-functional team to deliver for our customers and meet business objectives
Responsible for ensuring the customers meet the contracted terms by managing the account receivable process for the specific customer accounts
Support MOR objectives and deliverables for the business
Engage in Problem Solving activities and business Kaizens to improve Dowty performance and processes through the use of FLIGHTDECK
Support and in some cases lead sales activities with customers and maintain internal compliance to fulfil sales targets
Collaborative and proactive approach to internal and external stakeholder queries to provide customer satisfaction and advocate for the customer where required
Provide administration support on contractual issues
As part of post contract award for new customers be a key team member in the contract TG3 process and monitor contract performance
Required Qualifications
This role requires basic experience in the Services & Services Project Management.
Desired Characteristics
Strong oral and written communication skills. Ability to document plan market and execute programs.
MS office (Outlook Powerpoint & Excel)
Ability to work as part of a cross-functional team and build relationships
Ability to manage budget timelines and resource effectively
Problem solving and decision-making capabilities
Lean principles.
Flexible Working
GE supports and encourages flexible working arrangements where possible and recognises the benefits to employees of having a positive work-life balance.
Total Reward
At GE Aviation we understand the importance of Total Reward. Our flexible benefits plan called FlexChoice gives you freedom choice and flexibility in the way you receive your benefits as well as giving you the opportunity to make savings where possible.
As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund which you then can tailor to meet your individual needs;
Non-contributory Pension
Life Assurance
Group income protection
Private medical cover
Holiday Hourly equivalent of 26 days with flexible option to buy or sell
Security Clearance
Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS
Right to Work
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However under the applicable UK immigration rules as may be in place from time to time it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website.
Additional Information
Relocation Assistance Provided: No
Required Experience:
Unclear Seniority
Employment Type
Full-Time
