Business Operations Analyst
Business Operations Analyst
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Job Description
Business Operations Analyst (Hybrid)
National Employee Benefits & Retirement
HUB Internationals National Employee Benefits and Retirement Team is dedicated to driving growth and excellence across Canada by supporting our regional teams. As strategic partners this team collaborates with local offices to expand and enhance our Employee Benefits and Retirement divisions ensuring we deliver best-in-class solutions for clients nationwide. Through innovative strategies expert guidance and a shared commitment to success the National Team empowers our regions to meet evolving market demands strengthen client relationships and achieve sustainable growth in the benefits and retirement space.
About The Role
As part of HUB Internationals National Employee Benefits and Retirement Team the Business Operations Analyst plays a critical role in advancing data integrity business intelligence and strategic reporting across Canada. This position supports regional teams by enhancing CRM and system usage identifying and resolving data gaps and developing Power BI dashboards to surface actionable insights. By ensuring clean reliable data and enabling consistent reporting this role empowers leadership with key metrics on client retention licensing compliance and tool adoption ultimately driving growth operational excellence and informed decision-making across the organization.
What Youll Do
Develop and maintain Power BI dashboards to support data-driven decision-making.
Conduct data gap analyses and provide regional reporting on data integrity issues.
Support regional teams in optimizing use of CRM and client database systems to improve data quality.
Collaborate with teams to identify and eliminate data gaps across systems such as CORE EPIC and HART.
Manage and ingest insurer data sets into internal systems as needed.
Analyze and leverage data to deliver key insights to business leadership including:
Client retention and lost business trends
Licensing compliance monitoring
Tool and system adoption metrics across the organization
Take on additional projects and responsibilities as business needs evolve
What Youll Need for Success
Strong analytical mindset with exceptional attention to detail
Experience with Power BI Microsoft Dynamics and the Microsoft Office Suite
Experience with CRM systems and understanding of data governance best practices
Working knowledge of SharePoint EPIC / Applied Systems and secure file transfer tools (e.g. Kiteworks)
Excellent communication and project management skills
Ability to translate data into meaningful insights for non-technical stakeholders
Post-secondary education in a related field is considered an asset
Familiarity with employee benefits retirement or insurance industry data is considered an asset (an eagerness to learn and grow in this space is equally valued)
Whats in it for you
Your well-being is our priority and we back this up with a wealth of benefits:
Competitive Compensation: Benefit from a pay structure that includes incentives bonuses and opportunities to increase your earnings.
Work-Life Balance: Enjoy flexible work arrangements and generous time off to support your personal and professional life.
Tailored Benefits: Access a personalized benefits package including company-matched RRSPs designed to meet your unique needs.
Career Growth and Support: Invest in your future with HUB! Take advantage of our sponsored training and development programs tuition reimbursement opportunities and coverage for professional license fees and membership dueseverything you need to support your growth and excel in your career.
Exclusive Perks: Take advantage of discounts on events travel accommodations and personal home & auto insurance.
At HUB we believe that diversity drives innovation equity fosters opportunity and inclusion creates a culture where everyone thrives. We are committed to building a workplace that reflects the communities we serve and where every employee feels valued respected and empowered to bring their whole self to work. By embracing diverse perspectives and fostering an inclusive environment we cultivate a collaborative and dynamic team that delivers exceptional results for our clients and communities.
Compensation
The expected salary range for this position is $65000 to $75000 and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level.
HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits disability insurance RRSP matching paid-time-off benefits and eligible bonuses and commissions for some positions.
Why Choose HUB
When you choose HUB youre choosing a competitive exciting and friendly work environment that strategically positions you for longevity and offers significant advancement growth and success opportunities. To read more about HUB please visit - About Us - HUB International
About HUB International
Were not just an insurance broker were a team of passionate professionals dedicated to innovation excellence and empowering our clients and communities through personalized support and expertise.
If youre interested in learning how you can grow your career at HUB visit our Careers Page to explore our opportunities.
HUB International is committed to creating an inclusive and accessible recruitment process for all candidates. If you require accommodations at any stage of the interview process please let us know and we will work with you to ensure a fair and equitable experience.
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Department Business OperationsRequired Experience: 2-5 years of relevant experienceRequired Travel: No Travel RequiredWe endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the recruiting team. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Required Experience:
IC
Employment Type
Full-Time
