Banking Services Specialist with English (German nice to have)

Job Description:

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. We live in more than 70 countries speak multiple languages and work with over 6000 customers on almost every use the power of technology to deliver mission critical IT services that move the world.

Job Description: Banking Services Specialist with English

Position Overview: We are seeking a dynamic person to join our Banking Services team. As a Specialist for Banking Services you will play a pivotal role in providing top-quality support and solutions to the Bank customers.

Responsibilities:

• Communicate effectively on the phone with English-speaking customers to understand and address their banking needs.

• Provide assistance with account opening closing inquiries transactions product information and related inquiries.

• Ensure accurate and efficient processing of customer requests including transfers payments and account updates.

• Educate customers about available banking services products and digital platforms.

• Maintain detailed and organized records of customer interactions and transactions.

• Follow established procedures and compliance guidelines to ensure security and confidentiality.

Qualifications and Requirements:

• Fluent English (both written and spoken)

• Communicative German will be an asset

• Strong interpersonal and communication skills.

• Customer-centric approach

• Ability to handle complex customer interactions and problem-solving.

• Detail-oriented with a commitment to accuracy and compliance.

• Attention to detail and ability to handle confidential information.

• Problem-solving skills and a proactive attitude.

• Experience in BPO/corporate environment is an asset

Why would you join us

As a team we offer our knowledge experience support sympathy and honesty. We are happy to teach and we understand that sometimes mistakes are an integral part of learning. We are enthusiastic about the job we do and we want to share this joy with you.

As a company we offer a steady job in an international company in a heavily invested area where you will encounter multiple opportunities to cooperate with inspiring people from across the world. A place where you can learn work with experts share your knowledge and enjoy many social activities and events prepared for our Employees.

Additionally we offer:

substantial medical insurance package provided in cooperation with the biggest medical services provider in Poland

life insurance package

Multisport Card

advancement opportunities within the organization (a variety of interesting projects with the array of technologies and tools)

unlimited access to DXC University with courses from a bunch of external partners for the best learners experience (e.g. LinkedIn Learning Udemy)

access to GoFluent - a platform for foreign language learning

DXC Partner courses and certifications (Microsoft SAP ServiceNow AWS Google Dell Technologies IBM Microfocus Salesforce Red Hat Vmware Workday)

Employee Referral Program - financial bonus for the referrer for successful candidate recommendation

opportunity to join the numerous charity and ecology-related events organized by our CSR Team (Corporate Social Responsibility)

DiXi Cool activities: trips sports and wellness events discounts for cultural events

Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes)

Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

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