JLT Analyst
JLT Analyst
Posted on :
26-07-2025
Employer Active
1 Vacancy
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Job Description
Key Responsibilities
- Single point of contact/Customer relations (25%)
- To monitor the progress of the new starter requests from inception to resolution
- To keep users informed of the progress of all open calls leading from initial contact
- To liaise with end users to ensure requests are delivered satisfactorily and within SLA.
- Keep customers informed of the progress of their queries by updating the IT Service Management tool in a timely accurate manner and liaising directly with end users.
- Escalate calls to the Change Problem and Incident Team Lead where the resolution falls outside agreed targets
- Escalate issues with customer satisfaction to the Change Problem and Incident Team
- Request Management (75%)
- Manage the ordering and set up of staff mobile phones
- Manage the ordering and set up of office based telephones
- Manage the purchase of PC/Laptop and accessories
- Manage PC builds and application installs
Qualifications :
Skills Experience & Qualifications
- Working knowledge of SCCM
- In depth knowledge of Active Directory
- Highly proficient at supporting and installing standard Microsoft applications Word Excel PowerPoint Outlook (incl. Macros and Add-ins)
- Ability to prioritise and escalate work schedules
- Ability to document new process
- Ability to work to current standard documented procedures
Professional Qualifications and Education
- Degree level (preferred)
- ITIL Foundation (desirable)
- Prince 2 (desirable)
Additional Information :
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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