Vice President of Operations - Southeast
Vice President of Operations - Southeast
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Job Description
Job Details
Description
Company: Parking Management Company - PMC
Job Title: Vice President of Valet Operations
Position Type: Salary
Pay: Salary Bonus Opportunities
The Vice President of Operations primary objective is to ensure Guest Service Managers Account Managers and City Managers in assigned areas meet all contractual expectations. The role focuses on service standards increasing financial performance cost controls management people development revenue management control claims and safety management and the physical integrity of all accounts.
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The Vice President of Operations provides leadership and direction emphasizing mentoring managers and maintaining PMCs sustainable competitive advantage while driving market share. This leadership role places significant emphasis on revenue payroll claims client/associate satisfaction operations management lead generation soliciting new business maintaining quality client relations and strengthening financial reporting.
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They are responsible for the overall strategy and vision of market growth within the designated area.
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Essential Duties and Responsibilities:
Leadership and Oversight:
- Manage oversee and provide leadership for all locations and associates within the assigned territory.
- Work closely with operations management leadership to define performance measurements and execution.
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Business Development:
- Implement strategies to increase productivity and ensure profitability.
- Utilize existing marketing materials to solicit new business using various sales techniques.
- Provide written and verbal weekly summaries on the operation to the COO and attend weekly meetings with the operations team (remotely).
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Client and Employee Satisfaction/Retention:
- Develop and implement programs to improve guest and employee satisfaction.
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Financial Management:
- Manage operating budgets labor and non-labor budgets.
- Develop partnerships and market new business within the territory including valet parking self-park and other support services.
- Create review and maintain financials based on revenue analysis budgets profit-and-loss (P&L) and other accounting reports.
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Human Resources and Recruitment:
- Responsible for interviewing and hiring senior-level management within the territory.
- Work with Human Resources and Executive Leadership to design programs that are market-competitive reinforce organization strategy and align with business and sales objectives.
- Direct and support the implementation of company initiatives and processes.
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Travel and Communication:
- Must be available to travel to all assigned accounts in the territory on a rotating basis.
- Travel designated up to 50%.
- Effectively communicate with team members and management.
Qualifications
Knowledge Skills and Abilities:
- Leadership skills supporting development and personal growth.
- Motivational capabilities inspiring the team to accomplish organizational goals.
- Financial management skills able to administer the budget for assigned areas.
- Decision-making ability making sound and well-informed decisions.
- High-level knowledge of implementing customer service-focused tools and processes.
- Effective communication skills professionally leading the company as a national service provider.
- Innovative thinking forward-thinking with the ability to imagine possibilities.
- Strong organizational and problem-solving skills.
- Expert problem solver able to identify problems determine accuracy and make sound judgments.
- Above-average reasoning ability capable of identifying rules principles or relationships.
- Self-motivated with a high attention to detail.
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Job Qualifications:
- Travel up to 50%.
- Proficient with Microsoft Office (Outlook PowerPoint Word and Excel).
- Minimum 5 years of multi-site operations management experience in the hospitality industry including experience in guest and/or customer service (Parking and/or Hospitality industry preferred) OR Bachelors degree in Business Administration or a related discipline AND a minimum of 3 years of experience in multi-site operations.
- Exceptional communication skills both written and verbal.
- Strong team-building skills and the ability to motivate others.
- Team-player mindset and willingness to collaborate.
- Willing to take responsibility and act independently when necessary.
- Valid in-state drivers license with a clean driving record - Ability to pass PMCs background check and drug screening requirements.
- Use of personal cell phones may be required for work purposes.
- This list is not all inclusive
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Why Join PMC:
- Career Growth: PMC offers continuous growth opportunities.
- Dynamic Team: Be part of a dynamic and collaborative team environment.
- Entrepreneurial Spirit: Contribute to an entrepreneurial and innovative workplace.
- Portfolio Evolution: PMCs portfolio is expanding offering new and exciting challenges.
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Benefits:
- Competitive salary commensurate with experience
- Comprehensive benefits package including health dental and vision insurance paid time off and a retirement savings plan
- Opportunity to work in a fast-paced dynamic environment and make a significant impact on the guest experience
- Chance to lead and develop a team of talented valets and contribute to the overall success of our hospitality operations
- Professional development opportunities including training conferences and mentorship programs
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About Parking Management Company (PMC):
PMC is a rapidly growing company in the hospitality industry specializing in valet parking services for 5-star hotels resorts hospitals restaurants and special events.
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Our mission is to build strong relationships with clients through the highest standards of customer service.
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For more information and to explore our open positions visit and .
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EEO/ADA:
Parking Management Company is committed to ADA compliance and will make reasonable accommodations in line with the Americans with Disabilities Act of 1990.
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PMC is an equal opportunity employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply.
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Note:
This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills efforts duties responsibilities or working conditions associated with it.
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This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
Required Experience:
Chief
Employment Type
Unclear
