Sr. Manager, Mobility Servicing
Sr. Manager, Mobility Servicing
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Job Description
Who We Are
Through our service brands Hyundai Motor Finance Genesis Finance and Kia Finance Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai Genesis and Kia customers and dealerships. We provide vehicle financing leasing subscription and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow innovate and diversify we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering philanthropy and the empowerment of our Employee Resource Groups. Together we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay as an employee of HCA you are eligible for the following benefits:
Medical Dental and Vision plans that include no-cost and low-cost plan options
Immediate 401(k) matching and vesting
Vehicle purchase and lease discounts plus monthly vehicle allowances
Paid Volunteer Time Off with company donation to a charity of your choice
Tuition reimbursement
What to Expect
The Sr. Manager Mobility Servicing is responsible for leading the servicing collections and remarketing operations of Commercial Vehicle and Equipment Financing (Mobility) customers and assets and leading the FaaS (Fleet as a Service) servicing and collections program development and addition this role will support the rapid growth of the Mobility portfolio by leading system enhancements process changes and the Mobility system implementation. Mobility portfolio includes commercial vehicles HTWO hydrogen class-8 trucks trailers hydrogen fueling and EV charging equipment Boston Dynamics robotics and other Hyundai Motor Group products.
What You Will Do
1. Mobility Portfolio Strategy
Lead design and execution of servicing collections and remarketing strategies for highly specialized commercial assets including HTWO hydrogen Class-8 trucks trailers EV charging and hydrogen fueling equipment and advanced robotics.
Act as the subject matter expert in complex asset classes establishing best practices for delinquency management recovery processes and asset disposition strategies.
Oversee cross-functional collaboration with legal operations and external vendors to ensure compliant cost-effective handling of high-value fleet assets through their lifecycle.
Act as a key liaison with senior leadership offering insight and execution support on special initiatives tied to asset performance customer experience or operational risk.
Provide strategic support on cross-functional initiatives that impact servicing collections and remarketing operations across the commercial and mobility portfolios.
Implement risk mitigation frameworks tailored to next-gen commercial equipment ensuring maximum recovery values and minimal write-offs in a rapidly evolving ecosystem.
2. Mobility Portfolio Operations
Lead and scale high-performing Commercial Equipment and Vehicle Financing and FaaS servicing collections and remarketing teams to support a rapidly expanding commercial portfolio.
Develop and implement team structures KPIs and performance frameworks to drive efficiency customer satisfaction and asset recovery outcomes.
Own KPI reporting and team performance oversight using data-driven insights to optimize service quality delinquency management and overall portfolio health.
Oversee end-to-end servicing operations for the Mobility portfolio including complex functions such as consolidated billing payment processing due date adjustments skip tracing and extension agreements.
Ensure accurate and timely execution of titling and remarketing activities maximizing asset recovery and compliance across jurisdictions.
Drive continuous improvement across customer service systems and workflows enhancing digital capabilities (e.g. online billing) and operational touchpoints (e.g. inbound/outbound call handling repo and charge-off management).
Foster a culture of proactive account management that balances customer retention with risk mitigation across diverse commercial segments.
Support portfolio growth by aligning operational capabilities with evolving
3. System Implementations and Enhancements
Serve as business lead for the Mobility system implementation driving requirements and decision-making for servicing collections and remarketing functions.
Translate operational needs into system capabilities ensuring new platform supports scalable compliant and customer-centric processes across the asset lifecycle.
Coordinate with IT vendors and internal stakeholders to deliver a seamless transition with minimal business disruption and enhanced functionality.
Ensure integration of performance tracking and automation capabilities to improve delinquency management asset recovery and servicing efficiency from day one.
Drive continuous improvement across customer service systems and workflows enhancing digital capabilities (e.g. online billing) and operational touchpoints (e.g. inbound/outbound call handling repo and charge-off management).
4. Lead mentor and develop team members by providing direction performance feedback and support to ensure effective collaboration professional growth and achievement of organizational and personal goals.
What You Will Bring
Minimum 8 years progressive commercial financing operations experience including Commercial Vehicle and Equipment Financing.
Minimum 3 years supervisory experience.
Truck and trailer financing background a plus.
Daybreak and/or ALFA knowledge is a plus.
Bachelors degree required.
Proven ability to lead develop and provide performance feedback to team members.
Ability to build relationships with both internal and external customers including Hyundai Motor Group entity partners.
Excellent verbal and written communication skills including presentation skills and good judgment.
Ability to establish a high level of credibility with all levels of internal operations and external clients.
Adapt to evolving business needs by taking ownership of high-impact projects escalations or process improvements outside the core scope.
Demonstrate and champion a culture of flexibility and accountability stepping in to lead emerging priorities as the business and portfolio evolve.
Proven ability to challenge when appropriate existing practices.
Thorough working knowledge of compliance laws related to commercial vehicle and equipment lending contracting funding servicing collections and remarketing.
Thorough working knowledge with commercial fleet servicing.
Knowledge of commercial vehicle and equipment financing ecosystem including titling UCC repossession telematics etc.
Self-starter with excellent time management skills ability to manage multiple tasks effectively
Intermediate to advanced user experience with Excel Word and Outlook.
Work Environment
Employees in this class are subject to extended periods of sitting standing and walking and using a computer. Work is performed in an office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at .
Required Experience:
Manager
Employment Type
Full-Time
