Manager III, Central Operations, Marcopolo
Manager III, Central Operations, Marcopolo
Posted on :
26-07-2025
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1 Vacancy
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Job Description
Looking for a career at a company that seeks to be Earths most customer-centric company If so meet Amazon.
Over the past 20 years Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture Amazon has developed new technologies and products (like Echo) and enterprise services (like Amazon Web Services).
NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazons transportation network. It ensures hassle free timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier case of any exceptions NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.
Overall NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazons ability to serve its customers on time.
Responsibilities of a NOC PM
We are looking for an experienced Program Manager to coordinate and lead efforts across operations and program teams. Were looking for a hands-on and motivated self-starter whos passionate about using data to help us measure every area of the business drive efficiencies optimizations and influence decision-making.
In this role the manager will work with stakeholders from multiple partner team to manage last mile support function & improve program performance. The PM may be expected to operate in different shift structures (for instance - 2 PM to 11 PM or 1 PM to 10 PM) depending on country (NA/EU) being catered.
The Program Manager would be responsible to evolve the processes and mechanisms with the growing complexities in the network by working across multiple stakeholders like configuration and design teams. The manager will work with stakeholders to drive improvements to the reporting tools methods and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners.
This position also manages the planning and execution of the teams goals including segmentation of business goals measurement of goal attainment evolving and driving various improvements in Business to increase its effectiveness in driving results. They would drive quality and productivity in the team via continuous coaching and feedback mechanisms scope out teams career development plans through performance assessment drive engagement through 1-1s and represent the team in Business reviews (WBRs/MBRs). The successful candidate must have very strong analytical skills and expert in excel. Knowledge of SQL would be an added advantage. He/she will be passionate about their work detail-oriented analytical and have excellent problem-solving abilities. He/she will have superb communication and customer-relationship skills outstanding analytic insight and be a passionate advocate of operations team to other stakeholders. They will drive towards simple scalable solutions to difficult problems have excellent project-management skills and be able to communicate complex analytical results both written and verbally in a clear and easy-to-understand way.
- 5 years of cross functional project delivery experience
- 5 years of program or project management experience
- 5 years of working cross functionally with tech and non-tech teams experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience managing teams
- Experience managing analyzing and communicating results to senior leadership
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Over the past 20 years Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture Amazon has developed new technologies and products (like Echo) and enterprise services (like Amazon Web Services).
NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazons transportation network. It ensures hassle free timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier case of any exceptions NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.
Overall NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazons ability to serve its customers on time.
Responsibilities of a NOC PM
We are looking for an experienced Program Manager to coordinate and lead efforts across operations and program teams. Were looking for a hands-on and motivated self-starter whos passionate about using data to help us measure every area of the business drive efficiencies optimizations and influence decision-making.
In this role the manager will work with stakeholders from multiple partner team to manage last mile support function & improve program performance. The PM may be expected to operate in different shift structures (for instance - 2 PM to 11 PM or 1 PM to 10 PM) depending on country (NA/EU) being catered.
The Program Manager would be responsible to evolve the processes and mechanisms with the growing complexities in the network by working across multiple stakeholders like configuration and design teams. The manager will work with stakeholders to drive improvements to the reporting tools methods and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners.
This position also manages the planning and execution of the teams goals including segmentation of business goals measurement of goal attainment evolving and driving various improvements in Business to increase its effectiveness in driving results. They would drive quality and productivity in the team via continuous coaching and feedback mechanisms scope out teams career development plans through performance assessment drive engagement through 1-1s and represent the team in Business reviews (WBRs/MBRs). The successful candidate must have very strong analytical skills and expert in excel. Knowledge of SQL would be an added advantage. He/she will be passionate about their work detail-oriented analytical and have excellent problem-solving abilities. He/she will have superb communication and customer-relationship skills outstanding analytic insight and be a passionate advocate of operations team to other stakeholders. They will drive towards simple scalable solutions to difficult problems have excellent project-management skills and be able to communicate complex analytical results both written and verbally in a clear and easy-to-understand way.
- 5 years of cross functional project delivery experience
- 5 years of program or project management experience
- 5 years of working cross functionally with tech and non-tech teams experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience managing teams
- Experience managing analyzing and communicating results to senior leadership
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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