Business Support Coordinator
Business Support Coordinator
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Job Description
ABOUT US
Almost 1.2 million residents call York Region home making it one of the largest regions in Canada and the fastest growing with a population thats expected to grow to more than 2 million by 2041. Our geography which is comprised of about 1800 square kilometers over nine different municipalities is as beautiful interesting and diverse as our government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.
WHAT WE OFFER
Consistently named one of Canadas Best Employers by Forbes we offer a collaborative progressive workplace that takes pride in our organizational culture and is committed to living The 13 Factors of Psychological Health and Safety in the Workplace aligned with our vision to create strong caring and safe communities both within and outside our walls.
- Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
- Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
- Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account access to a 24/7 Employee and Family Assistance Programand corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
- Inclusive and Diverse Workforce - Were committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential participate freely in society and live with respect dignity and freedom from discrimination. Our robust Inclusion Diversity Equity and Accessibility program continues to grow and has been recognized by the United Nations and many other organizations for our leadership.
ABOUT THE ROLE
This position is responsible for coordinating the relevant program support requests asset inventory tracking and workflow change requests; assisting in process/workflow mapping by preparing diagrams; coordinating all functions relating to relevant programs/projects; monitoring and reporting of performance; providing administrative support to the business unit; coordinating and updating the group emergency support plans workflow development and workflow changes.
WHAT YOULL BE DOING
- Coordinates the processing deployment monitoring and reporting of the relevant programs and projects.
- Reviews existing inventory and coordinates replacements refreshes and upgrades in conjunction with stakeholders and tracks asset status and deployment.
- Coordinates and provides basic new user training for assigned inventory and general troubleshooting.
- Compiles data and provides performance reports on customer service satisfaction on relevant program requests and business process analysis projects monitors project status compilation of data and requirements from various stakeholders.
- Creates and maintains project activity logs timelines and organizes project reviews with project stakeholders.
- Coordinates business workflow change requests and provides status tracking and reporting.
- Develops workflow process maps for business process projects as directed.
- Compiles data relative to project timing compliance and maintains ongoing performance reporting on a monthly basis for the Manager.
- Coordinates and provides administrative support for business process and workflow related functions including preparation and processing of documents purchasing functions staff training and conducting research for development of best practices.
- Monitors and provides statistics reports and supporting documentation and supplies in preparation for required program/project related reports studies and publications as requested.
- Coordinates the booking of facilities promotional materials office equipment and supplies etc.
- Responds to inquiries and resolves concerns as appropriate.
- Ensures that services provided meet Regional customer service standards.
- Participates on committees work groups task forces and special projects as assigned.
- Manages information in accordance with legislation and corporate standards.
WHAT WERE LOOKING FOR
- Successful completion of a Community College Diploma in Business Administration or related field or approved equivalent combination of education and experience.
- Minimum three (3) years relevant demonstrated experience in an administrative capacity including providing administrative support project monitoring statistical data capture and analysis coordinating workflow records management process mapping and/or customer service.
- Thorough knowledge of general office procedures editing reports and correspondence and electronic/manual records management file systems including security measures and knowledge of budget processes and procedures.
- Demonstrated ability in the Regions core competencies.
- Intermediate skills in virtual platforms and MS Office Suite including the use of virtual platforms for conducting meetings and/or presentations.
- Demonstrated ability to research/investigate issues and sound decision making skills to resolve problems and/or escalate as appropriate.
- Strong ability to develop relationships and work in a welcoming and inclusive environment where diversity is celebrated and where everyone can develop to their full potential.
- Ability to travel to offsite locations as required.
- Ability to work outside regular business hours as required.
Required Experience:
IC
Employment Type
Full Time
