Program Manager - AGL Field, Amazon Flex
Program Manager - AGL Field, Amazon Flex
Posted on :
26-07-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a Program Manager based in London United Kingdom to drive process improvement and optimization within the Amazon Grocery Logistics business. Specifically this leader will work directly with the grocery fulfillment centers and third-party grocery merchants who operate Amazon Flex. They will work with functions that cut across the organization including technology compliance operations and customer service to drive a great customer and driver experience for our program.
Amazon Flex works directly with independent contractors called delivery partners to make deliveries to our customers. With Amazon Flex individuals can be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on-board schedule delivery times guide them through their deliveries with in-app mapping and navigation and more. The approach and technology are disruptive and promise to challenge traditional approaches changing the way the industry operates.
You will be responsible for driving new projects and process improvements to improve the customer experience driver experience and cost within our logistics networks.
Key job responsibilities
- Responsible for ownership of key business metrics including quality driver experience and cost.
- Responsible for creating new projects and mechanisms to launch across the UK network.
- Responsible for driving alignment across stakeholder teams to work towards metric improvements through joint projects and goals.
- Responsible for working with tech partners to deploy new features across the UK network.
A day in the life
You will use data daily to identify defects that impact our drivers and customers. With this data you will articulate the problems and propose scalable and commercial solutions to leadership.
You will be expected to visit the operations weekly and become the subject matter expert for partner teams. 10-20% of the role will involve travel.
- Experience in program or project management
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- Knowledge of SQL
- Knowledge of Lean principles and DMAIC methodology
- Experience in requirement gathering and ability to write clear and detailed requirement document
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Amazon Flex works directly with independent contractors called delivery partners to make deliveries to our customers. With Amazon Flex individuals can be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on-board schedule delivery times guide them through their deliveries with in-app mapping and navigation and more. The approach and technology are disruptive and promise to challenge traditional approaches changing the way the industry operates.
You will be responsible for driving new projects and process improvements to improve the customer experience driver experience and cost within our logistics networks.
Key job responsibilities
- Responsible for ownership of key business metrics including quality driver experience and cost.
- Responsible for creating new projects and mechanisms to launch across the UK network.
- Responsible for driving alignment across stakeholder teams to work towards metric improvements through joint projects and goals.
- Responsible for working with tech partners to deploy new features across the UK network.
A day in the life
You will use data daily to identify defects that impact our drivers and customers. With this data you will articulate the problems and propose scalable and commercial solutions to leadership.
You will be expected to visit the operations weekly and become the subject matter expert for partner teams. 10-20% of the role will involve travel.
- Experience in program or project management
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- Knowledge of SQL
- Knowledge of Lean principles and DMAIC methodology
- Experience in requirement gathering and ability to write clear and detailed requirement document
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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