Client Service Manager
Client Service Manager
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Job Description
Lets be #BrilliantTogether
Position Overview
ISS STOXX is immediately seeking a Client Service Manager - French Speaking (CSM) to join its Brussels-based team. Successful candidates will have an interest in financial operations and client service with a desire to learn more about corporate governance must be willing to develop strong working relationships with external clients in order to guide clients to better use ISS STOXX products/services.
CSMs must be adaptable eager and efficient problem solvers. Great communication skills are a must as they represent ISS STOXX to all levels of client management. Our clients span some of the worlds foremost hedge funds pension funds and other asset managers. Managing the relationships for a portfolio of clients exposes the CSM to a wide range of institution types and ensures a challenging role with daily client interactions. To succeed in the role a CSM must learn and understand corporate governance and proxy voting services learn about their clients business and bring that knowledge together to provide insight best practices and win-win solutions to those client organizations.
Performance is based on a combination of factors including efficient task management and client satisfaction. The CSM partners with the Sales representative to bring operational industry and product expertise to clients to effectively manage the client experience. This includes serving as the clients primary contact with the firm offering support and expertise on corporate governance and proxy voting solutions liaising with ISS STOXX Operations personnel to address client needs and participating in the client renewal process.
Responsibilities:
Learn Global Proxy Voting Mechanics and grow knowledge about Industry standards
Grow client service skill set
Achieve target renewal rate through outstanding client service
Partner with ISS STOXX team members to drive operational excellence for both new and existing clients
Act as a trusted advisor for clients and their advocate within ISS STOXX
Serve as domain expert on ISS STOXX suite of proxy and corporate governance solutions
Own and manage client inquiry and issue resolution process utilizing and other internal tools
Conduct regular calls with clients (health checks training relationship planning and review)
Identify accounts at risk and create plans to ensure revenue and client retention
Assess client reporting needs and coordinate report delivery
Take active ownership of operational support for clients including ballot and vote management account maintenance and vote report production
Identify and communicate up-sell opportunities to sales team to assist in closing new deals
Perform frequent testing of new product features
Other special projects and initiatives for the business as needed and assigned
Qualifications:
Bachelors degree preferred but not essential if the candidate has relevant experience in the industry
Fluent in French and English
Experience in a client service or operations position ideally in financial services industry
Comfortable analyzing and working with highly confidential data
Proficiency in Microsoft Office product suite particularly Microsoft Excel
Innovative motivated client-oriented and commercially aware thinker with strong attention to detail
Excellent multi-tasking and prioritization skill; ability to effectively manage multiple tasks and projects simultaneously
Excellent organizational and verbal skills
Strong willingness to work in a team-oriented environment
Absolute personal and business integrity
Interested in this great opportunity
Applicants should apply online at sending a cover letter along with a CV in English. Applications without a cover letter wont be taken into consideration!
#LI-TG1 #ASSOCIATE #ICS
What You Can Expect from Us
At ISS STOXX our people are our driving force. We are committed to building a culture that values diverse skills perspectives and experiences. We hire the best talent in our industry and empower them with the resources support and opportunities to growprofessionally and personally.
Together we foster an environment that fuels creativity drives innovation and shapes our future success.
Lets empower collaborate and inspire.
Lets be #BrilliantTogether.
About ISS STOXX
ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985 we offer top-notch benchmark and custom indices globally helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance sustainability cyber risk and fund intelligence. Majority-owned by Deutsche Brse Group ISS STOXX has over 3400 professionals in 33 locations worldwide serving around 6400 clients including institutional investors and companies focused on ESG cyber and governance risk. Clients trust our expertise to make informed decisions for their stakeholders benefit.
Founded in 1985 as Institutional Shareholder Services (ISS) Inc. ISS Governance is a leading global provider of independent and objective shareholder meeting research and recommendations providing multiple voting policy choices as well as end-to-end workflow solutions for institutional investors. More than 1600 clients worldwide utilize ISS Governances actionable expertise to help them make informed investment stewardship decisions and to help them manage their voting responsibilities. Covering over 50000 meetings annually ISS Governance leverages its extensive global footprint deep experience high quality data and analysis unified client support and technology infrastructure to continuously evolve and extend its innovative suite of solutions to meet clients evolving portfolio fiduciary and stewardship requirements.
Institutional Shareholder Services (ISS) is committed to fostering cultivating and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race color ethnicity creed religion sex age height weight citizenship status national origin social origin sexual orientation gender identity or gender expression pregnancy status marital status familial status mental or physical disability veteran status military service or status genetic information or any other characteristic protected by law (referred to as protected status). All activities including but not limited to recruiting and hiring recruitment advertising promotions performance appraisals training job assignments compensation demotions transfers terminations (including layoffs) benefits and other terms conditions and privileges of employment are and will be administered on a non-discriminatory basis consistent with all applicable federal state and local requirements.
Required Experience:
Manager
Employment Type
Full-Time
