Principal, Design Researcher Operations â Research Team
Principal, Design Researcher Operations â Research Team
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$ 110000 - 220000
1 Vacancy
Job Description
Position Summary...
What youll do...
Join our award-winning research and experience strategy team and help shape the future of retail. Our mission is to bring dignity and access to all through research-driven design excellenceregardless of zip code or bank account. We surface insights that guide and improve the daily lives of millions of customers whether at home in-store or on the go. As part of a team at the forefront of retail innovation youll help build best-in-class research systems and operations that enable world-class customer experiences. If youre motivated by complex challenges and want to redefine commerce and consumer services a research operations role at Walmart could be the opportunity youve been looking for.
As aPrincipal Research Operations you will lead the strategy and execution of programs that elevate and scale user research across the organization. With a scope that spans multiple products and systems you will ensure that research operations run efficiently support impactful work and enhance the delivery of insights.
- Deep expertise in research operations with experience scaling processes platforms and governance across complex product ecosystems.
- A strong track record of mentoring researchers and ops professionals while turning organizational goals into actionable priorities.
- An ability to influence product and design decisions by aligning research operations with business objectives.
- Mastery of participant recruitment knowledge management tooling and vendor relationshipsplus a passion for continuous improvement.
- The ability to navigate and lead through ambiguity prioritize high-impact work and ensure timely high-quality delivery.
- Comfort working both strategically and tacticallydeveloping future-facing plans while also optimizing present-day execution.
- A collaborative leadership style with experience guiding diverse teams and supporting their growth through clear context and direction.
- Leading research operations strategies that enable scale increase efficiency and drive excellence in research planning and delivery.
- Designing and evolving systems for participant management data governance research repositories and cross-functional coordination.
- Proactively identifying gaps in team capability tooling and knowledgeand building the infrastructure to close them.
- Partnering closely with Research Product Design and Engineering leaders to shape the user-centric product roadmap.
- Coaching researchers and research ops team members contributing to their growth and our inclusive team culture.
- Creating visibility for research value through storytelling metrics and strategic communication with partners and stakeholders.
- Taking on critical responsibilities beyond your immediate domain to support broader team leadership and operational health.
- Degree in Human-Computer Interaction Research Operations Social Sciences Program Management or related field.
- 10 years of experience in research UX operations or program management rolespreferably in complex matrixed organizations.
- Strong knowledge of research methods tooling ecosystems (e.g. UserTesting Dovetail Airtable) and stakeholder management.
- Demonstrated experience building high-functioning research ops systems at scale.
- Exceptional communication systems thinking and the ability to lead with both vision and precision.
Beyond competitive pay you can receive incentive awards for your performance. Other great perks include 401(k) match stock purchase plan paid maternity and parental leave PTO multiple health plans and much more.
Walmart Inc. is an Equal Opportunity EmployerBy Choice.We believe we are best equipped to help our associates customers and the communities we serve live better when we really know them. That means understanding respecting and valuing unique styles experiences identities ideas and opinionswhile being welcoming of all people.
For information about PTO see Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and short-form certificates. Tuition books and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility see . Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications. Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.Minimum Qualifications...
Option 2: 7 years experience in market research business analysis UX design research or related area.
As permitted by applicable law provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate.Preferred Qualifications...
Primary Location...
702 Sw 8Th St Bentonville AR 72716 United States of America
Employment Type
Full-Time
