ITSM Service Manager
ITSM Service Manager
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Job Description
Job Description
Our client is a high-profile national security agency within the Australian Government playing a critical role in safeguarding Australias interests through cutting-edge cyber capabilities and intelligence operations. This agency operates at the forefront of technology and security offering a unique opportunity to contribute to projects of national significance in a highly secure and collaborative environment.
About the Role
We are seeking an experiencedITSM Service Managerto join a dynamic project team responsible for delivering and supporting IT tools and services across the organisation. This role will be embedded within the Project Controls Team (PCT) providing specialist IT Service Management (ITSM) expertise aligned with ITIL v4 best practices.
Key responsibilities include:
- Developing and implementing ITSM documentation processes and procedures.
- Ensuring compliance with internal standards and security policies.
- Driving continuous improvement initiatives.
- Collaborating with stakeholders across Defence and the agency.
- Preparing high-level reports and presentations for executive stakeholders.
The Successful Candidate
To be successful in this role you will bring:
- 5 years of experience in ITSM and service delivery ideally within a Defence or secure government environment.
- Strong knowledge and practical application of ITIL v4.
- Proven ability to lead business process improvements and manage technology services.
- Excellent stakeholder engagement and communication skills.
- Experience in continual service improvement and analytical problem-solving.
Whats on Offer
- A long-term contract opportunity with potential extensions.
- Work on nationally significant projects in a secure high-impact environment.
- Flexible working arrangements (subject to supervisor approval).
- Competitive daily rates and the chance to work with a highly skilled team.
- Support through the security clearance and OSA process.
Why partner with Whizdom
Were Whizdom. We view you as an extension of our strong dependable brand and have differentiators which really are different! The Whizdom way:
- We pay our contractors same day you submit your timesheet!
- We are Level 3 DISP certified and have signed the Veteran Employment Commitment and been awarded the highest level of compliance to this important initiative proactively assisting veterans transitioning from the forces to civilian roles. Weve been lucky enough to win industry awards for our high level of process compliance and are ISO 9001 certified. Our commitment to reducing Greenhouse Gas Emissions has been accredited in line with large global organisations.
- We value diversity and welcome applications from Indigenous Australians people from diverse cultural and linguistic backgrounds and people living with a disability.
Location: The role is based in Canberra ACT.
Contract terms: 12 months from commencement date plus 2x 12 extensions at our clients discretion.
Security Requirements: This position requires a minimum NV1 security clearance but and active or reactivatable TSPV clearance is strongly preferred. If the candidate does not hold a TSPV clearance they must be willing to undergo the TSPV uplift upon commencement of the role.
How to Apply: Please upload your resume to apply. Please note you will need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates.
Candidates will need to be willing to undergo pre-employment screening checks which may include ID and work rights security clearance verification and any other client requested checks.
Applications open until 8am 15 August 2025.
Reach Damien onor for any further information.
Required Experience:
Manager
Employment Type
Full-Time
