Senior Service Manager Distribution APAC
Senior Service Manager Distribution APAC
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Job Description
Job Title
Senior Service Manager Distribution APACJob Description
Function
Senior Service Manager Distribution APAC
Position Summary
Our Distribution Services division offers a worldwide service portfolio for our Distribution customers which includes operations & maintenance services spare parts supply process optimization and system upgrades and modifications throughout the material handling systems life cycle. The Service Manager APAC is responsible for the Services Business for our Distribution customers in the APAC region. The focus will be on key customers such as DHL FedEx & Amazon but also on local customers like Australia Post Thai Post etc. Provides leadership management and direction to a team of Service professionals and actively manages customer satisfaction to assure recurrent Distribution business. With an installed base over 500M EUR in APAC we believe there are serious opportunities for Service growth and this position is pivotal to make that growth happen.
Job purpose statement
- Manages the Service team in the APAC region. Responsible for Service sales Contract management Spare part management RMR sales Warranty & Quality Field Service Subcontractors etc.
- Works closely together with the other domain Service leaders in the region and assures we operate in an aligned manner as Vanderlande in the APAC region and share resources effectively where needed.
- Manages stakeholders up to senior management both at customer and Vanderlande in the region.
- Continuous development of the Vanderlande Service proposition in the region.
- Actively creates business opportunities in Service with Distribution customers in the region and grows the overall Service business and the team.
- Support with the ramp-up of new Service contracts (SBS/SUS).
- Implementation of Life Cycle Plans for key customers in the region
- Escalation of incidents (external & internal)
Qualification and abilities
- > 5 years (international) service (management) experience
- Entrepreneur people manager and a good communicator who can develop long term supplier and customer relationships and/or networks
- Background in automated handling systems the capital goods industry and/or system integration business. Understands business criticality of the systems.
- Used to work with 3rd party service providers and sub-contractors
- Knowledge of service contracts is an advantage
- Education level: Technical/Commercial Master degree
- Strong customer focus and service mindset
- Excellent verbal and oral skills in English
- Willing to travel within the APAC region and to HQ (40%).
- Drive for continuous improvement
- Commercially minded
- Team builder
Responsibilities
- Final responsibility for the Distribution Service business results in the region.
- Distribution Service Representative of Vanderlande in the region.
- Reports into Global Service Parcel and is part of the global MT Parcel
Key activities
- Drive the growth of the Service business.
- (Support in) preparing and set-up of service contracts.
- Set up / Management of service contract(s): staff operations quality finance/P&L Contact with customer
- Continuous improvement
- Reporting to customer
- Communication with HQ and other regional Service Managers
- Budget control and evaluation.
- Managing contracts with subcontractors and customer.
- Control and improve maintenance methods.
- Escalation during big incidents.
- Final responsible for health safety and environment on service sites.
Work pattern
Day time and available for major escalations with customers outside office hours
Competences
- Commercial drive
- Organizational sensitivity
- Group-Oriented leadership
- Customer-orientation/Service mindset
- Maintaining relationships
- Systematic thinking
- Defining and developing strategies
- Perseverance
- Entrepreneurship
- Safety Leadership
Required Experience:
Manager
Employment Type
Full-Time
