Program Manager, S&OP (Planning Flexibility), Supply Chain AU

Are you obsessed with solving challenging problems Do you think outside of the box and challenge the status quo Are you constantly looking for ways to improve your skills and your organization

If so we look forward to hearing from you!

As a Program Manager within Supply Chain you will have the opportunity to own Sales & Operations (S&OP) planning at the highest level for Amazons fulfillment business in Australia. You will have a holistic view of supply and demand within the Amazon fulfillment network and be an integral part in creating and implementing large scale strategic initiatives in inventory placement optimization delivery speed transportation cost labor capacity management and more all with the goal of better serving our customers. There will rarely be a perfect solution so it will be up to you to make data driven decisions and manage stakeholder relationships while planning and executing within an ever-changing environment.

Interfacing with AU FC Operations Transportation Business and Tech teams you will be a key member of the AU Supply Chain team. The role demands strong analytical and mathematical capabilities. The candidate will analyze various supply chain data and metrics to define an intelligent inventory inbound/inventory placement/Short and Long term planning for Amazons supply chain network to drive cost efficiency he/she will also look into our fulfillment system/logic and optimize our outbound process. Youll be able to contribute directly to our customers experience with the Amazon supply chain impact placement of millions of units of inventory and reduce fulfillment costs while maximizing free cash flow.


The responsibilities are as follows:
Heres an expanded version with more detailed responsibilities maintaining Amazons action-oriented and ownership-focused style:

Key Responsibilities for (S&OP - Planning Flexibility):

Labor Planning & Execution
Own end-to-end execution of labor planning mechanisms developing comprehensive input/output reporting and analytics to drive operational excellence and cost efficiency
Implement data-driven decision-making processes to optimize workforce utilization and productivity metrics
Design and maintain scalable labor planning tools that adapt to seasonal variations and business growth in line with topology operations capability and FC capacitie

Strategic Partnership & Execution
Partner with Operations NTP STL and cross-functional teams to deliver results against planning initiatives while maintaining the highest standards of execution
Drive accountability through clear communication of performance expectations and metrics
Develop and implement best practices that can be scaled across multiple sites and operations

Capacity Management & Optimization
Lead capacity optimization by leveraging Dynamic Capacity Models to proactively identify constraints and drive resolution of operational and mechanical bottlenecks
Create and maintain capacity forecasting models that account for volume fluctuations seasonal peaks and growth projections
Establish early warning systems to identify potential capacity issues before they impact operations

Project Leadership
Drive large-scale Throughput Improvement Projects (TIP) focused on enhancing network topology efficiency and operational performance
Lead root cause analysis to identify improvement opportunities and develop action plans
Design and implement pilot programs to test new operational concepts and processes
Measure and report on project outcomes ensuring alignment with business objectives

Strategic Initiative Development
Develop and implement strategic initiatives including:
- Multi-capacity improvement programs to enhance operational flexibility
- Advanced workforce modeling and strategic staffing frameworks
- Innovative labor pool optimization strategies
- Infrastructure enhancement projects to support future growth
Create business cases and ROI analyses for proposed initiatives
Monitor and report on initiative progress adjusting strategies as needed

Stakeholder Management & Communication
Build and maintain strong partnerships with upstream/downstream stakeholders while serving as the primary liaison between regional operations EF MM & LM teams
Facilitate regular cross-functional meetings to ensure alignment and remove barriers to execution
Develop and maintain effective communication channels to share performance metrics and project updates
Create executive-level presentations and reports to communicate strategic initiatives and results

Continuous Improvement & Innovation
Identify and implement process improvements that drive operational efficiency
Stay current with industry best practices and emerging technologies
Mentor team members and share knowledge across the organization
Drive innovation through experimentation and calculated risk-taking

Performance Management & Analytics
Develop and track KPIs that measure the effectiveness of planning initiatives
Create detailed performance reports and analytics dashboards
Identify trends and patterns that impact operational performance
Provide data-driven recommendations for performance improvement

The ideal candidate will demonstrate strong ownership mentality analytical capabilities and the ability to influence across all levels of the organization while delivering exceptional results in a fast-paced dynamic environment.

Key job responsibilities
The broad mission of the S&OP team is to align and optimize the FC network plan for labor and capacity constraints ideal placement and buy volumes plan accuracy and improve tools to automate the planning process. Each week S&OP provide an accurate short to medium term aggregate fulfillment plan (up to 13 weeks) for the AU Amazon fulfillment network. The plan reflects the projected fulfillment needs of the Retail/FBA teams and partners and includes all inbound and outbound flows across the network. The FC leadership uses this plan in making decisions on full-time and temporary labor as well as in supporting other decisions within the FCs. Also multiple teams in AU Supply Chain and Transportation organization consume our plan to make critical weekly decisions. The plan also serves as the basis for storage and throughput planning during peak periods. Each published plan should satisfy the best given conditions of labor storage and throughput capacity requirements of the network while minimizing the total cost to serve customer.

A day in the life
Work backwards from our customers - Consumers FC Transportation Network to work out their pain points resulting from Forecast Variances. Understand and analyze root causes and influence stakeholders by connecting across the organization to put in corrective actions to improve upon daily and weekly plans in line with business strategy. Being dynamic and having bias for action is a must.

About the team
Team members are key facilitators across functions to meet Speed Volume & Cost Goals for the organization. Hence keeping stakeholders at front of mind at all times is a key principle within this Team. Balancing priorities is a must however being thorough following up and closing the loop with stakeholders on actions priorities trade-offs escalations and effectiveness is key. When problem solving we bring related programs together spent time to analyze and root cause collectively and define follow up actions align on responsibilities and take actions in line with our bandwidth. Passionate but empathetic describes S&OP Team.

- 3 years of program or project management experience
- 3 years of working cross functionally with tech and non-tech teams experience
- Bachelors degree
- Experience defining program requirements and using data and metrics to determine improvements

- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.