Helpdesk Technician
Helpdesk Technician
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Job Description
Position Description
As a Helpdesk Technician you will play a crucial role in our IT support team providing technical assistance and support to our employees customers and partners in a timely and professional manner. This position is ideal for individuals with prior experience in IT support who are looking to further develop their skills and contribute to a dynamic work environment. You will have the opportunity to utilize your expertise in troubleshooting hardware and software issues ensuring the efficient operation of our organizations IT infrastructure while delivering exceptional customer service.
Duties and Responsibilities:
Provide technical support to end-users via phone email or in person resolving issues promptly and effectively.
Diagnose and troubleshoot hardware software and network problems implementing timely solutions to minimize downtime.
Install configure and maintain desktops laptops printers and other peripheral devices ensuring optimal performance and reliability.
Collaborate with team members to assist in the setup and maintenance of user accounts access permissions and security protocols.
Escalate complex technical issues to senior technicians or system administrators providing detailed information and recommendations for resolution.
Document support interactions solutions provided and troubleshooting procedures maintaining accurate records for future reference.
Conduct routine maintenance tasks and updates on network infrastructure components to ensure optimal performance and security.
Assist in the planning and implementation of IT projects and initiatives contributing valuable insights and technical expertise.
Stay informed about technological advancements and best practices in IT support actively participating in professional development activities and knowledge sharing sessions.
Foster positive relationships with end-users customers and partners delivering superior customer service and support experiences.
Harris County is an Equal Opportunity EmployerRequirements
All applicants must register and take the HRT Clerical Skills Test and score a minimum of 80% with a typing speed of 35 wpm and 80% accuracy.
see testing instructions in the General Information section below.
Education and Experience:
- High School Diploma or GED equivalent from an accredited educational institution.
Experience in a technical support role or similar position with a demonstrated ability to resolve IT issues effectively.
Experience in installing configuring and utilizing PC compatible computer hardware and software including MS Windows and MS Office.
Experience in end-user training or support.
Knowledge Skills and Abilities:
Familiarity with basic networking concepts and protocols.
Strong leadership skills.
Ability to work under stress and manage multiple projects simultaneously.
Excellent verbal and written communication skills.
Excellent customer service skills and ability to handle customers politely and courteously.
Excellent analytical decision-making and organizational skills.
Ability to advance at designated career development pace.
Ability to expand technical skills through personal study or outside schooling when necessary.
Ability to work in a team environment and independently.
- Ability to act as a role model for professionalism.
Ability to lift and move a minimum of fifty pounds (50lbs).
Ability to train others.
Ability to work under strict time constraints prioritize work and meet deadlines.
- Eligibility for employment in the United States.
NOTE:Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation butONLY information stated on the application will be used for consideration. See Resume will not be accepted for qualifications.
Preferences
Associates Degree in Computer Science or a related field of study preferred.
A Certification is preferred.
General Information
Register Online for theHRT Clerical Skills Testusing the following link:
Required Experience:
IC
Employment Type
Full-Time
