Consultant Ombudsman
Consultant Ombudsman
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Job Description
DEADLINE FOR APPLICATIONS
8 September 2025-23:59-GMT01:00 Central European Time (Rome)WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race colour national origin ethnic or social background genetic information gender gender identity and/or expression sexual orientation religion or belief HIV status or disability.
ABOUT WFP
The World Food Programme is the worlds largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace stability and prosperity for people recovering from conflict disasters and the impact of climate change.
At WFP people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse committed skilled and high performing teams selected on merit operating in a healthy and inclusive work environment living WFPs values (Integrity Collaboration Commitment Humanity and Inclusion) and working with partners to save and change the lives of those WFP serves.
To learn more about WFP visit our website: follow us on social media to keep up with our latest news: YouTube LinkedIn Instagram Facebook Twitter TikTok.
WHY JOIN WFP
WFP is a 2020 Nobel Peace Prize Laureate.
WFP offers a highly inclusive diverse and multicultural working environment.
WFP invests in the personal & professional development of its employees through a range of training accreditation coaching mentorship and other programs as well as through internal mobility opportunities.
A career path in WFP provides an exciting opportunity to work across the various country regional and global offices around the world and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
Under the overall supervision of the Director of the Office of the Ombudsman and Mediation Services the incumbent will provide a range of conflict resolution services to the WFP employees such as:
1. Facilitate fair equitable and expeditious resolutions to concerns raised by WFP employees using the functions of the organizational ombudsman address concerns of WFP employees. Initiate inquiries with their consent and support them to informally address their situations.
2. Handle high profile and highly complex ombuds cases specifically those involving Senior Management.
3. Provide all range of ombuds services including mediation and facilitations shuttle diplomacy team climate assessment exercises (TCA) and teambuilding activities to WFP employees as needed.
4. Provide input to WFPs policies and relevant frameworks in line with OBDs recommendations and mandate as appropriate.
5. Manage OBDs case management and database system provide accurate and consistent data analyse case-related data to accurately identify trends.
6. Contribute to the formulation and implementation of the OBDs action plan and strategy aligned with the goals of WFP using data-based input.
7. Provide full support to the OBD Management in database analysis reports and maintain consistency in data input practices among all Ombuds Officers.
8. Contribute to the writing of OBD Annual Report by providing relevant data and data analysis to underline systemic issues trends and statistical information related to issues at hand.
9. Conduct regular ombuds missions to WFP Country and Sub-Offices according to the OBD Annual Mission Plan.
10. Contribute to OBD Capacity Building Programme; design and deliver new and regularly update standing training sessions in scope of the needs of the office. Coach and guide other staff to ensure appropriate development and enable high performance.
WFP LEADERSHIP FRAMEWORK
WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.
Click here to access WFP Leadership Framework
REASONABLE ACCOMMODATION
WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation please contact:
NO FEE DISCLAIMER
The United Nations does not charge any application processing training interviewing testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee please disregard it. Furthermore please note that emblems logos names and addresses are easily copied and reproduced. Therefore you are advised to apply particular care when submitting personal information on the web.
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
We strongly recommend that your profile is accurate complete and includes your employment records academic qualifications language skills and UN Grade (if applicable).
Once your profile is completed please apply and submit your application.
Please make sure you upload your professional CV in the English language
Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
Additional documents such as passport recommendation letters academic certificates etc. may potentially be requested at a future time
Please contact us at in case you face any challenges with submitting your application
Only shortlisted candidates will be notified
All employment decisions are made on the basis of organizational needs job requirements merit and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse all forms of discrimination any kind of harassment sexual harassment and abuse of authority. Therefore all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ) International Civil Service Commission (ICSC) FAO Finance Committee WFP External Auditor WFP Audit Committee Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP both during their service and within three years of ceasing that service.
Required Experience:
Contract
Employment Type
Full-Time
