Staff IT Specialist
Staff IT Specialist
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Job Description
Application Instructions:
External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details and you may verify and update data on the My Information page.
IMPORTANT: Please review the job posting and load ALL documents required in the job posting to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your Resume/CV references cover letter and any other supporting documents required in the job posting. The My Experience page is the only opportunity to add your required supporting document attachments. You will not be able to modify your application after you submit it.
CurrentMercer University Employees: Apply from your existing Workday account. Do not apply from the external careers website. Log in to Workday and type Jobs Hub in the search bar. Locate the position and click Apply.
Job Title:
Staff IT SpecialistDepartment:
MERCCollege/Division:
Mercer Engineering Research CenterPrimary Job Posting Location:
Warner Robins GA 31088-7810Job Details:
Mercer Engineering Research Center (MERC) a research institute of Mercer University provides high quality engineering scientific and technical support services to both government and private industry customers. MERC is recruiting for a Staff IT Specialist to join the Network Systems Directorate.DUTIES AND RESPONSIBILITIES
Provides technical assistance regarding computer software or hardware operation to resolve problems.
Receives and responds to incoming calls e-mails and/or work orders regarding desktop problems.
Enters commands conducts computer diagnostics and observes system performance to verify accurate operations and identify errors.
Sets up equipment and ensures proper installation of cables operating systems and software of desktops for current and new employees.
Installs configures tests maintains monitors and troubleshoots end-user workstations and related hardware and software in order to deliver required desktop service levels.
Maintains records of daily support requests to include problems corrective actions taken and installation activities.
Coordinates major hardware or software resolutions with vendors for service.
Communicates with users and their manager to establish requirements for problem resolutions new systems or modifications.
Responsible for support and execution of other tasks as assigned.
REQUIRED QUALIFICATIONS:
US Citizenship is required.
Ability to obtain and maintain a DoD Security Clearance.
An undergraduate degree in Computer Science or Information Technology or related discipline from an accredited institution; or a high school diploma and 1 year of directly related experience; or a combination of education and directly related experience.
Demonstrated technical experience with basic personal computer hardware and software including Windows Microsoft Office email
clients and TCP/IP networking.
Ability to install repair and troubleshoot hardware software and peripheral devices.
Effective written and oral communication skills.
Service-oriented and able to communicate and interface with users peers and vendors.
Ability to conduct research into PC issues and products as required.
Ability to read and understand technical manuals procedural documentation and OEM guides.
Ability to lift and transport heavy to moderately heavy objects such as computers servers and peripherals.
Additional requirements may be added as appropriate and as specified in the specific Personnel Requisition Form.
Final rank will be determined on the qualifications of the selected candidate.
Application must include a cover letter and resume.
BENEFITS OF WORKING AT MERC
MERC is a non-profit research institute of Mercer University a private university founded in 1833. Established in 1987 in Warner Robins GA MERC employs more than 200 engineers scientists professors and support staff who provide sustainable research solutions to government agencies the Department of Defense and commercial customers around the world. Warner Robins and the middle GA area are located 90 miles south of Atlanta and within easy driving distance of both the beach and mountains. The area is known for its Southern-style music food and restaurants and has a rich cultural and art presence along with excellent health care and schools. MERC offers a generous benefits package including health and dental insurance retirement tuition reimbursement vacation/sick leave accrual and holiday pay.
Why Work at Mercer University
Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents) generous retirement contributions tuition waivers paid vacation and sick leave technology discounts schedules that allow for work-life balance and so much more!
At Mercer University a Bear is more than a mascot: its a frame of mind that begins with a strong desire to make the most out of your career. Mercer Bears do not settle for mediocrity or the status quo. If youre seeking an environment where your passion and determination are embraced then you want to work at Mercer University.
For more information please visit: Weekly Hours:40 EEO/Veteran/DisabilityJob Family:
Staff MERC ExemptEEO Statement:
Required Experience:
Staff IC
Employment Type
Full-Time
Key Skills
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