AVP-Senior Enterprise Systems Analyst

Position Summary

This individuals mission is to drive the organizations enterprise-wide information systems stability security and efficient will help manage and maintain the infrastructure that supports core business functions including servers networks databases and applications. They will be instrumental in creating automation through an integrated suite of enterprise systems and technologies streamlining business this role you will be a subject matter expert who will partner with various departmental stakeholders and team members to translate business requirements into technical solutions that can scale and support the companys growth.

PRIMARY RESPONSIBILITIES

• System Analysis and Design:Analyzing business processes gathering requirements and designing solutions to meet business needs.
• Configuration and Implementation:Configuring testing and implementing various modules and functionalities of enterprise systems.
• Integration Management:Working with middleware technologies and APIs for system integrations.
• Project Leadership:Leading or contributing to system implementations enhancements and support initiatives.
• Cross-functional Collaboration:Working with business users IT team members and stakeholders to deliver solutions and resolve issues.
• Technical Guidance:Providing technical expertise and guidance to other team members.
• Production Support and Incident Management:Handling production support incident management and defect resolution.
• As a key member of our team you will be responsible for partnering with cross-functional business partners to understand their business problems and develop technological solutions to support our operations
• Analyze current business processes perform analysis and translate the business requirements into technical solutions.
• Create documentation artifacts - Functional and Technical Specifications KB/runbooks Data Flow Diagrams and Business Architecture Diagrams.
• Design and build scalable solutions including customizations workflows automations integrations and reporting.
• Develop and execute test plans for identified features lead unit and system integration tests with cross-functional teams.
• Troubleshoot and fix production issues prioritizing them against the existing backlog based on severity and impact.
• Support the business process transformation initiatives to improve efficiencies around critical activities.
• Work closely with both external and internal department colleagues system vendors and other stakeholders to define user requirements and provide integrated solutions based upon Whittier Trusts standard and occasionally customized computer/systems architecture and applications
• Support the information technology infrastructure to ensure availability performance and scheduling services are kept at the highest possible levels commensurate with the desired services
• Maintain regular user contact attend relevant meetings and actively participate in organizational activities related to the information technology department.
• Conduct solution walkthroughs application demos and user training sessions.
• Identify and resolve problems and issues that arise in and outside of the department
• Helps to ensure that all systems and applications are compatible and consistent with the installed base of information systems and in compliance with established architectural and technical standards
• Helps to identify and recommend new and improved use of computer applications to enhance current processes achieve cost advantages and/or improve customer service

QUALIFICATIONS

• 10 years of experience in the IT industry with an emphasis on client service
• BS in Computer Science MIS Information Technology Project Management or similar
• Experience supporting on-prem infrastructure as well as Azure cloud and a SaaS-heavy environment
• Extensive skills and experience in desktop products including but not limited to Windows 11 SharePoint Online OneDrive Teams and MS O365
• Experience with using and administering Ivanti ITSM.
• Designing and supporting Laserfiche
• Experience with current Windows server workstation and application platforms.
• Experience with mobile device management platforms.
• Drive automation and integration efforts using Workato (middleware experience strongly preferred)
• Ability to automate tasks with scripting languages like PowerShell Python or Bash.
• Knowledge of wealth management platforms like Addepar and Global Plus is a huge plus
• Experience with virtualization and cloud technologies.
• Familiarity with database management systems
• Must have excellent interpersonal skills and work in a team environment.
• Must be thorough and detail-oriented while maintaining efficiency.
• Must be hands-on and have a passion for IT.

Required Experience:

Exec