Senior Manager, Business Strategy â Omni Fulfillment Experience, eCommerce
Senior Manager, Business Strategy â Omni Fulfillment Experience, eCommerce
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 90000 - 180000
1 Vacancy
Job Description
Position Summary...
What youll do...
This is a full-time role based in Bentonville Arkansas in-office 5 days per week.
About the Role
We are looking for a customer-obsessed leader who thrives in ambiguity and change and has a passion for data-based analysis. You will lead initiatives focused on customer experience and self-service minimizing customer effort when required and enabling an empowering experience for our customer. You will own roadmaps and collaborate with Product and Technology teams to deliver best-in-class solutions for a frictionless and consistent experience. The work you lead will touch millions of customers across our online and stores experiences.
You will be an advocate for the customer experience and defect elimination. You will use research to understand customer needs and pain points. You will build strategic roadmaps and use your ability to work across business owners product management UX and engineering teams to improve our products and promote a customer- and defect-obsessed mindset. Finally you will tie it all together by diving into analytics to measure performance and apply insights back into the business and products.
What You will Do
- Project Identification and Prioritization: Identify and address improvement opportunities demonstrating adaptability and promoting continuous improvement; conduct competitive assessments develop business cases and set objectives and KPIs for the customer experience
- Benefit Quantification: Create the case for change through analysis of financial and operational metrics customer data and competitive benchmarking
- Roadmap Ownership: Develop roadmaps to deliver self-service capabilities across the order life cycle in areas such as order tracking ; visibility returns ; exchanges or canceling ; editing orders
- Collaboration: Define and lead requirements with key partners (product management design and engineering) championing experience improvements sharing best practices and promoting standardization across the customer experience
- Results and Accountability: Define business objectives and measure progress in achieving results; demonstrate strong commitment towards goals and driving complex projects focused on reducing customer contacts improving cost quality customer experience and delivering bottom line savings
Required Experience
- 5 years of experience in business or product operations ; strategy process improvement or related fields
- Strong oral and written communication skills including the ability to develop and deliver complex messages in a simple actionable way
- Strong analytical skills creative problem-solver that can leverage sources of information from disparate sources and deliver comprehensive balanced and actionable analysis
- Proven ability to bridge data with business insights to drive relevant actionable output
- Team player who is a self-starter and able to thrive in a dynamic results-oriented environment
- Customer-centric ; curious: passionate improving the Walmart customer experience
- Previous e Commerce or Retail experience; operations or customer experience roles a plus
For information about PTO see Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and short-form certificates. Tuition books and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility see . Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications. Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.Minimum Qualifications...
Preferred Qualifications...
Primary Location...
702 Sw 8Th St Bentonville AR 72716 United States of America
Required Experience:
Senior Manager
Employment Type
Full-Time
