Customer Service Clerk - Delray Beach
Customer Service Clerk - Delray Beach
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USD 18 - 18
1 Vacancy
Job Description
Description
Start Your Career with Purpose - and a smile!
Do you have a knack for helping people and keeping things organized Were looking for a Customer Service Clerk to join our Violations Bureau in our beautiful Delray Beach Clerks office!
As a customer service clerk in the Violations Bureau you will be on the front lines of delivering excellent service to the public. Whether its answering questions about traffic citations accepting payments or setting court hearings your calm demeanor and great communication skills will keep things running smoothly. You will have the exciting opportunity to gain complex knowledge on traffic citations reinstating drivers licenses misdemeanors cases county ordinances and much more!
We offer on the job training! So if you are motivated reliable and ready to learn we will help you grow!
This position is eligible for a one dollar per hour stipend which has already been added to the salary advertised. The one dollar per hour stipend will be awarded upon completion of the introductory period.The stipend will no longer apply should the employee transfer out of this position.
Why join our Clerk family Because our Clerk family is our top priority! Total Compensation packages include:
- Generous paid time off and 17 paid holidays yes you read that right!
- Superior health care plans with lower costs to you
- Retirement choices through the Florida Retirement System and deferred compensation plan
- Award-Winning Wellness Program that gives employees incentives tools social support and strategies to adopt and maintain a healthy lifestyle
- Tuition Reimbursement
- Qualifying employer forPublic Service Loan Forgiveness
At the Clerk of the Circuit Court & Comptrollers Office you can:
- Work with a purpose
- Give back to the community
- Be part of a family
- Build your skills
- Pursue career advancement opportunities
- Reach your professional and personal goals
Examples of Essential Functions
Performs as a Court Compliance Ambassador by assisting customers in the Payment Plan Office
Assists Court Specialist Lead and management team with quality control overall departmental efficiency and procedural development as needed.
Maintains established organizational/departmental productivity standards.
Complies with all personnel policies and procedures.
FUNCTIONS SPECIFIC TO VIOLATIONS BUREAU AREA
Employees assigned to the Violations Bureau area perform the essential functions as outlined above as well as:
Cashiers criminal traffic and ordinance violations; reinstates drivers licenses.
Scans and updates over-the-counter citations.
Sets court hearings.
Provides statistical reports; runs collections process and payoff requests; performs other customer service related functions.
FUNCTIONS SPECIFIC TO BRANCH COURT SERVICES:
Employees assigned to the Branch Court Services area perform the essential functions as outlined above as well as:
Accepts documents for recording; identifies document type; verifies statutory requirements.
Calculates and cashiers related taxes and fees; issues certified copies.
Performs specialized recording tasks including the processing of Declaration of Domicile and Domestic Partnership.
Scans documents; verifies legibility of documents scanned into the Official Records.
Accepts VAB petitions and documents to be filed in existing County Civil cases.
Processes e-filed documents.
Cashiers criminal traffic and ordinance violations; reinstates drivers licenses.
Scans and updates over-the-counter citations.
Sets court hearings.
Provides statistical reports; runs collections process and payoff requests; performs other customer service related functions.
Typical Qualifications
High school diploma (or GED) supplemented by five (5) years of recent and relevant experience that demonstrates the ability to accurately apply acute attention to detail in maintenance of detailed data preferably in an automated systems environment; or an equivalent combination of education training and experience. Some vocational or college courses preferred. Once qualified deputization may be required to perform the assigned functions.
Knowledge Skills & Abilities- General Customer Service Principles
- Communicating clearly and professionally both verbally and in writing
- Problem Solving
- Data Entry
Supplemental Information
Note: Vacancy postings may be cancelled at any time based on business needs. Applicants who have applied will be notified of cancellations. Applicants who have applied will be notified of cancellations. Applicants with a disability who require accommodation within the application/interview process should direct a request in advance to human resources at or .
TheClerk of the Circuit Court & Comptrolleris an Equal Opportunity Employer and a Drug-Free Workplace. Depending on the position candidates are subject to drug screening a physical and a background check as a condition of employment. Certain service members and veterans and the spouses and family members of such service members and veterans receive preference and priority and that certain service members may be eligible to receive waivers for postsecondary educational requirements in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Pursuant to Florida Statute 295 Section 09 (b) and (c) Veterans Preference promotion preference shall apply to a person who was a veteran when employed by the state or its political subdivision and who was recalled to extended active duty andshall apply only to a veterans first promotion after reinstatement or reemployment without exception. The Clerk of the Circuit Court & Comptrollers Officevalues the service veterans and their family members have given to our country and that the Clerks office supports the hiring of returning service members and military spouses. To claim preference an applicant must complete and upload both theVeterans Preference Claim Formandrequired documentationprior to the positions posted closing date. Hiring decisions are based on qualified candidates non-numerical assessments and numerical assessments which include interviews. If an applicant claiming veterans preference for a vacant position is not selected they may file a complaint with the Florida Department of Veterans Affairs (DVA) 11351 Ulmerton Road Suite 311 Largo FL 33708. If an applicant seeking veterans preference in employment in the state of Florida is not selected for the position and is so notified they must file their complaint with the DVA within 60 calendar days from the date the applicant is notified.
Employment Type
Full-Time
