Student Support Manager (m, f, d)
Student Support Manager (m, f, d)
Posted on :
26-07-2025
Employer Active
1 Vacancy
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Job Description
Your Responsibilities
Position Overview:
The Student Support Manager (SSM) plays a pivotal leadership role in ensuring a seamless and supportive transition for students from deposit payment to successful registration (enrolment). The SSM leads a team of Student Support Officers and is responsible for overseeing the delivery of clear proactive and personalised guidance to all incoming students. This includes support with visa applications blocked bank accounts accommodation arrangements flight bookings suitability and internal interview preparation and campus registration.
By ensuring structured step-by-step assistance and maintaining quality oversight the SSM enhances the student onboarding experience ensuring students arrive on time well-informed and fully prepared to begin their academic journey at BSBI.
Key Responsibilities:
Deliver consistent and high-quality support.
Act as the primary escalation point for complex student cases and ensure timely resolution.
Ensure all student support processes align with institutional goals and compliance standards.
Oversee and support the liaison between Sales Advisors and students post-deposit confirmation.
Monitor the student journey from payment to enrolment ensuring all key milestones are met.
Guide students through the entire pre-arrival journey including:
- Conduct webinars to guide and engage prospective and newly admitted students through the onboarding process.
Assist the Sales Team by driving student engagement and increasing conversion and retention rates.
Act as a bridge between the payment stage and final enrolment ensuring seamless coordination and timely follow-up.
Ensure accurate and timely documentation of all interactions in Salesforce.
Collaborate with Admissions and Student Services to enhance onboarding strategies and outcomes.
Contribute to strategic planning and feedback loops to continually improve the student onboarding experience.
The Student Support Manager (SSM) plays a pivotal leadership role in ensuring a seamless and supportive transition for students from deposit payment to successful registration (enrolment). The SSM leads a team of Student Support Officers and is responsible for overseeing the delivery of clear proactive and personalised guidance to all incoming students. This includes support with visa applications blocked bank accounts accommodation arrangements flight bookings suitability and internal interview preparation and campus registration.
By ensuring structured step-by-step assistance and maintaining quality oversight the SSM enhances the student onboarding experience ensuring students arrive on time well-informed and fully prepared to begin their academic journey at BSBI.
Key Responsibilities:
Deliver consistent and high-quality support.
Act as the primary escalation point for complex student cases and ensure timely resolution.
Ensure all student support processes align with institutional goals and compliance standards.
Oversee and support the liaison between Sales Advisors and students post-deposit confirmation.
Monitor the student journey from payment to enrolment ensuring all key milestones are met.
Guide students through the entire pre-arrival journey including:
- Conduct webinars to guide and engage prospective and newly admitted students through the onboarding process.
Assist the Sales Team by driving student engagement and increasing conversion and retention rates.
Act as a bridge between the payment stage and final enrolment ensuring seamless coordination and timely follow-up.
Ensure accurate and timely documentation of all interactions in Salesforce.
Collaborate with Admissions and Student Services to enhance onboarding strategies and outcomes.
Contribute to strategic planning and feedback loops to continually improve the student onboarding experience.
Your profile
Exceptional interpersonal and communication skills.
Organised detail-oriented and capable of managing multiple priorities.
Proactive empathetic and student-focused approach.
Excellent problem-solving and conflict-resolution abilities.
Professionalism and discretion in handling sensitive student data.
Proficiency with CRM systems ideally Salesforce.
Qualifications and Experience:
Bachelors degree
Experience conducting student engagement events or onboarding webinars is an advantage.
Organised detail-oriented and capable of managing multiple priorities.
Proactive empathetic and student-focused approach.
Excellent problem-solving and conflict-resolution abilities.
Professionalism and discretion in handling sensitive student data.
Proficiency with CRM systems ideally Salesforce.
Qualifications and Experience:
Bachelors degree
Experience conducting student engagement events or onboarding webinars is an advantage.
Why us
As a Student Support Manager at BSBI you will be directly impacting the students success and satisfaction. You will shape how students experience their first interactions with BSBI and ensure they feel confident supported and welcomed. This role offers a dynamic and rewarding opportunity to contribute to the growth of a world-class institution committed to excellence empathy and impact.
What we offer:
Varied tasks in a great team atmosphere
Working with colleagues from many countries and different backgrounds
Working independently on a variety of challenging and diverse projects
Participation in numerous on and off-campus events in the field of culture business and science within a great network of organisations
Working from a modern brand-new campus in Alte Post in the heart of the Neuklln district
Room for sharing your own ideas and their implementation
Up to 30 days annual leave per year (starting at 27 plus 1 accrued for every completed year)
Flexible working hours
Attractive salary
What we offer:
Varied tasks in a great team atmosphere
Working with colleagues from many countries and different backgrounds
Working independently on a variety of challenging and diverse projects
Participation in numerous on and off-campus events in the field of culture business and science within a great network of organisations
Working from a modern brand-new campus in Alte Post in the heart of the Neuklln district
Room for sharing your own ideas and their implementation
Up to 30 days annual leave per year (starting at 27 plus 1 accrued for every completed year)
Flexible working hours
Attractive salary
About us
BSBI is part of GUS Germany GmbH (GGG) a dynamic network of higher education institutions with more than 15000 students at locations in Germany Europe and beyond.
We prepare students for impactful global careers providing accessible and quality education to cultivate future industry leaders. With a focus on enterprise leadership and success our programmes empower students with an entrepreneurial mindset to lead and succeed fostering an inclusive innovative and supportive learning environment. Our mission is to shape the future by nurturing exceptional talent and driving positive change in the competitive international business world.
Explore for more information about us!
We prepare students for impactful global careers providing accessible and quality education to cultivate future industry leaders. With a focus on enterprise leadership and success our programmes empower students with an entrepreneurial mindset to lead and succeed fostering an inclusive innovative and supportive learning environment. Our mission is to shape the future by nurturing exceptional talent and driving positive change in the competitive international business world.
Explore for more information about us!
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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