Group Sales Assistant Manager
Group Sales Assistant Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The Tennessee Aquarium rated the best aquarium in America for overall guest satisfaction attracts over 750000 visitors each year. The Group Sales Assistant Manager leads the Group Sales team in initiating developing and maintaining communication pathways for current prospective and past groups. Their responsibilities include oversight of pre- and post-visit communication and logistics group survey management/implementation and assistance in all other aspects of the Group Sales department. This individual acts as the primary management point of contact for Group Sales and supports all areas of operations for Member Services and Admissions.
Key Responsibilities
with groups to finalize numbers confirm paperwork and deposits and establish visit readiness.
and executes logistical plans for groups upon arrival including prior communication with guest services education admissions and other departments to ensure an overall great experience for onsite groups.
and supervises the Group Sales team. Provides feedback and performance reviews to both the Group Sales Coordinator and the Group Logistics Coordinator. Assists with necessary documentation and communication.
group-related communication to other Aquarium staff creates bus sheets daily and attends huddles as needed.
collaboratively with the education department to ensure seamless communication externally to groups and internally to various departments including inreach and other onsite educational programming.
with the functions of Admissions and Member Services to support operations build knowledge & ensure operational coverage. Acts as the Manager on duty for Admissions and Member Services during weekend rotations.
follow-up procedures including but not limited to surveys rebooking and database organization.
with all guest services when needed including check-in and payment group orientation flow between buildings and maintaining behavioral standards. Provides training on group sales functions to ensure outstanding customer service.
software programs and inputs comprehensive information efficiently with strong attention to detail.
with Admissions Member Services Visitor Services and other departments from a functional and relational standpoint. Communicates information to staff and serves as a resource for operational and service issues.
with the Senior Admissions Manager on goals and tracks data for incentive programs.
Qualifications
Bachelors degree preferred
Minimum of two years of customer service experience required
Experience with ticketing software preferred
High-level oral and written communication and interpersonal skills
Good typing and organizational skills
Ability to work with various databases and computer applications
Customer service or sales experience
Act in anticipation of future problems needs or changes
Strong multi-tasking ability and time management skills
Strong supervisory phone and people skills
Ability to work collaboratively with other departments
Ability to deal with a wide variety of challenges and maintain poise under pressure
Full-time hourly (Starting at $19.63/hour commensurate on education and experience); Includes weekends events and holidays as needed.
All submissions must be received by August 1 2025.
Required Experience:
Manager
Employment Type
Full-Time
