Senior Workflow Specialist (Contract)
Senior Workflow Specialist (Contract)
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1 Vacancy
Job Description
Job Summary
Job Description
What is the opportunity
As a Senior Workflow Specialist you will be required to provide a high level of Customer Service to our policy holders advisors MGAs and internal partners. You will be responsible for the generic mailboxes for the individual Life customer service team and will be required to triage all emails to the appropriate teams and also for responding to all inquiries in a timely manner.
You will also support the overall RBC Purpose (Helping clients thrive & communities prosper) and enhance the overall client experience by providing accurate information and handling all emails in a timely manner to meet service levels agreements.
Special Conditions
Please note this is a 6 month contract.
What will you do
Deliver superior customer service to our Policy Holders Advisors and internal partners by prioritizing urgent emails to ensure they are handled appropriately
Triage emails sent to our client services email inbox
Resolve issues to the satisfaction of the client
Work collaboratively with others on the team to ensure proper handling of requests and ensure service levels are maintained
Respond to inquiries that requires product and administration systems knowledge in addition to knowledge of policy change processes
Prioritize and manage workload to ensure time is utilized wisely and individual productivity levels are being met.
What will you need to succeed
Must have
Minimum 3 years experience in a high volume Customer Service environment
Excellent written and verbal communication skills
Efficient time management & organizational skills
Strong interpersonal skills & ability to work in a team environment
Attention to detail
Ability to handle high volume of emails
Nice to have
Knowledge of Ingenium Bedrock Career Capsil and Broker Capsil
Understanding of Life & Health insurance products processes and legacy systems
Knowledge of life insurance policy change procedures and guidelines
Bilingualism (French and English)
Whats in it for you
Competitive pay and high-earning potential
All the tools training and team support you need to grow your career
Flexible work/life balance options
Sophisticated RBCI software tools to boost your productivity
Job Skills
Active Learning Adaptability Communication Customer Service Detail-Oriented Group Problem Solving Interpersonal Relationship Management Operational Delivery Product ServicesAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.
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Required Experience:
Senior IC
Employment Type
Full-Time
