Help Desk Specialist I (Government)
Help Desk Specialist I (Government)
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Job Description
Job Description:
This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
AT&T Global Public Sector is a trusted provider of secure IP enabled cloud-based network solutions and professional services to the Federal Government. We are dedicated to recruiting developing and empowering a diverse high-performing workforce that is passionate about what they do committed to our shared values and dedicated to our customers mission.
Intelink Services provide interagency information sharing content discovery and collaboration capabilities on the IC system domains to the IC and its partners in Defense Homeland Security Foreign Affairs and Law Enforcement.
AT&T has an opening for a Help Desk Specialist to support Public Sector Solutions.
The job duties of the Help Desk Specialist are as follows:
- Rotating Shift work position 365 days a year 7 days a week.
- Small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users.
- Provide health and status monitoring and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting steps to identify the problem then restart service and/or servers to resolve the issue.
- Document and communicate outage information to co-workers and customers.
- Provide tier 1 and 2 response to customer service requests received via phone email chat and tickets.
- Document all communications in a ServiceNow ticket system escalate tickets as needed.
- Provide basic instructions on how to use services to both external and internal customers.
- Troubleshoot customer accounts and users ability to logon to the collaboration environment.
- Work to be performed in Laurel MD.
Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph)
Required Qualifications: Two (2) years demonstrated Help Desk experience. Bachelors degree in a Technical Math or Business discipline from an accredited college or University is required. (NOTE: Four (4) years of additional Help Desk experience with an associates or six (6) years experience may be substituted for a bachelors degree). Certifications: Compliance with DoD 8570.01-M with a minimum certification of IAT Level I (SEC; CCNA; A; Net)
Ready to join our team Apply today!
Our Help Desk Specialist I (Government) earns between $69000 - $109700 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography experience expertise and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk.
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T phone
Weekly Hours:
40Time Type:
RegularLocation:
Columbia MarylandIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
