Senior Director, Suite Sales & Service
Senior Director, Suite Sales & Service
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Job Description
Senior Director Suite Sales & Service
Team Member Headquarters
Phoenix AZ
Job Summary:
Player 15 Group includes several companies and many collaborative departments that support the Phoenix Suns Phoenix Mercury and PHX Arena.
Would you like to win championships and create sustained success Player 15 Group is looking for individuals who are committed to pursuing excellence win championships create sustained success and desire to play a role in creating memorable experiences.
We are seeking an experienced and highly motivatedSr. Director Suite Sales & Service to assist team members in achieving sales targets and suite engagement while enhancing customer experience and fostering long-term relationships.
What You Will Do:
Revenue Generation and Sales Execution
- Drive new revenues through available product offering including ticket plans groups and single game tickets.
- Aggressively prospect research and develop new sales leads while building a strong book of business.
- Actively coach staff to meet and exceed established sales goals for both new business and member retention.
- Develop and execute innovative sales campaigns and lead-generation initiatives.
- Plan and coordinate special sales and membership events to drive new revenue and engagement.
- Assist with campaign planning season ticket renewals and member outreach initiatives.
World-Class Premium Experience and Engagement
- Oversee the development of year-round engagement strategies aimed at building long-term relationships with suite members and premium client to maximize customer loyalty.
- Ensure all premium clients receive a personalized and exceptional experience from initial sales conversations through the entire customer lifecycle.
- Collaborate with internal teams (e.g. operations marketing and guest services) to ensure seamless execution of premium products and services ensuring high levels of satisfaction.
- Lead the creation and implementation of tailored experiences and exclusive benefits for suite members driving engagement and retention.
- Leverage client feedback and market trends to continually improve premium offerings and enhance the overall customer experience.
Performance Management and Team Development
- Manage coach and develop a high-performing team of suite sales managers and experience staff ensuring they meet or exceed performance goals.
- Establish clear performance metrics and provide ongoing feedback to team members helping them develop both personally and professionally.
- Create and execute regular training opportunities to improve sales techniques product knowledge and customer service skills.
- Foster a results-driven and collaborative team culture that promotes accountability continuous learning and excellence in service.
- Conduct performance reviews and identify growth opportunities offering individualized support and professional development to team members.
Additional Responsibilities
- Perform all other duties as assigned.
What We Need From Our Sr. Director Suite Sales & Service:
- Strong relationship-building skills with a customer-first mindset and the ability to engage with executives and high-value clientele.
- Detail-oriented and highly organized with exceptional time-management skills to oversee multiple projects and ensure timely follow-ups.
- High-energy self-motivated professional with a strong drive to generate revenue and exceed sales targets.
- Excellent problem-solving abilities able to remain calm and focused in fast-paced high-pressure situations.
- Strategic thinker capable of identifying opportunities analyzing data and implementing successful sales tactics.
- Proficiency in CRM platforms analytics tools and presentation software to track performance and enhance sales efforts.
- Commitment to delivering a white-glove service experience ensuring client satisfaction and long-term retention.
- Exceptional verbal and written communication skills with the ability to adapt messaging for diverse audiences.
- Flexible availability including the willingness to work evenings weekends and select holidays as required for games and events.
Experience/ Education Requirements:
- Bachelors degree in business marketing sports management or a related field from an accredited institution.
- 4-6 years of outbound specific sales and/or service experience within the sports and entertainment industry.
- 3-5 years managing sales and/or service teams within the sports and entertainment industry.
What You Can Expect:
The work environment characteristics described here are representative of those that must be met by Sr. Director Suite Sales & Service to optimally perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to transit throughout the arena for long periods of time.
- This position works mainly indoors removed from extreme weather; exposure to weather is <5%
- S-Sedentary Work Exerting up to 10 pounds of force occasionally.
- Must be able to carry on a conversation both on the phone and in-person.
- Ability to Read Write & Speak in English
- Wide range of full-time benefit options including
- Medical Dental and Vision coverages
- Life and Disability options
- Vacation sick and holiday leave programs
- In-arena work requirements with the potential of hybrid schedules based on each role and department.
- Perks:
- Discounts at Fanatics Team Shop
- Tickets available for Phoenix Suns and Phoenix Mercury games
- Visit ourCulturepage to learn more about our culture and work environment
Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race color religion sex national origin age sexual orientation gender identity gender expression veteran status or disability.
Please note this job description is not crafted to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
For questions about this career opportunity please contact the People & Culture Recruiting team at
Required Experience:
Exec
Employment Type
Full-Time
