Tech bar Analyst -
Tech bar Analyst -
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Job Description
Job Description :
Recruitment Keywords: IT Support Analyst Walkup Bar Support Technology User Support
Business Title: Tech bar Analyst
Job Summary: As a Tech bar analyst you will assess troubleshoot and resolve employee requests in
person as needed daily. Requests will vary from hardware and software to corporate
infrastructure related issues requiring on-site analysis
resolutions. You’ll provide outstanding customers.
service while managing engagement between end users operational leadership and IT teammates.
Required Skills/Experience
Experience collaborating with various teams in a service-oriented customer-success environment
Experience troubleshooting issues researching solutions and problem-solving efficiency
Ability to learn
adapt quickly to new technologies and business requirements
Ability to solve complex incidents by applying well-known documented solutions and processes while
maintaining task ownership to completion with minimal direct supervision
Ability to communicate with different audiences regardless of technical understanding across
multiple channels including face to face instant messaging emails and video conferencing
Ability to leverage attentive listening to understand and empathize with customer needs
Experience supporting various OS in an enterprise environment including:
MacOS (primary) Windows 10 (secondary) iOS and Android
Experience supporting various hardware in an enterprise environment including:
Apple Laptop (primary) Dell / HP Laptop (secondary) desktops (Apple and HP)
corporate-owned mobile devices (IOS/Android) and standard peripherals
Experience supporting and troubleshooting corporate networks and remote user environments
Experience supporting and troubleshooting L1 Active Directory related issues
Experience on endpoint security tools L1 (Anti-virus / Firewall / Two-factor authentication)
Experience supporting and troubleshooting conference room tools L1 (Audio / Visual) as needed
Adherence to security policies and corporate best practices
Ensuring support content is accurate and up to date (Knowledge base maintenance).
Regards
Mohammed ilyas
PH - or Text - or You can share the updated resume at com
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
